Daniel Otávio Serafini

Professor at Universidad Autónoma Latinoamericana
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Contact Information
us****@****om
(386) 825-5501
Location
CO

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Credentials

  • Computer programing
    SENAI
    Oct, 2019
    - Oct, 2024
  • English Proficiency (C2)
    TrackTest English Proficiency CEFR Test
    Jul, 2018
    - Oct, 2024
  • Human Resources
    FGV
    May, 2013
    - Oct, 2024
  • Strategic Administration
    FGV
    Mar, 2013
    - Oct, 2024
  • Services Managment
    FGV
    Jun, 2012
    - Oct, 2024
  • Hotel Manager
    Governo do Brasil
    May, 2012
    - Oct, 2024
  • Quality Auditor
    ISO - International Organization for Standardization
    Oct, 2011
    - Oct, 2024
  • Inbound sales
    Signature Worldwide
    Mar, 2010
    - Oct, 2024
  • Leadership
    Gallup
    Oct, 2009
    - Oct, 2024
  • Great Manager Program
    Gallup
    Sep, 2009
    - Oct, 2024
  • Excellence in Client Services
    Signature Worldwide
    Mar, 2009
    - Oct, 2024
  • Sales and Marketing
    SEBRAE
    Mar, 2003
    - Oct, 2024
  • Entrepreneurship
    SEBRAE
    Feb, 2003
    - Oct, 2024

Experience

  • Universidad Autónoma Latinoamericana
    • Education Administration Programs
    • 100 - 200 Employee
    • Professor
      • Mar 2020 - Present

  • Self-employed
    • Advisor
      • Jan 2013 - Present

      ADVISOR - Brazil y Colombia HR, Client Services, Quality, Strategy, KPI, Results, Inbound Sales, CRM, and CX. DANDSLTD 01/20 – Nowadays - Responsible for Latam Client Services. On Vacation (Tourism-Colombia), IC-FUC (Hospitals-Brazil), IHG Hotels (USA-Top 10 world, Hospitality – Brazil), Stemac (Top 5 Latam, Industry – Brazil, by Advis Consulting). Algar Tech (BPO/KPO top 50 world – Brazil) ADVISOR - Brazil y Colombia HR, Client Services, Quality, Strategy, KPI, Results, Inbound Sales, CRM, and CX. DANDSLTD 01/20 – Nowadays - Responsible for Latam Client Services. On Vacation (Tourism-Colombia), IC-FUC (Hospitals-Brazil), IHG Hotels (USA-Top 10 world, Hospitality – Brazil), Stemac (Top 5 Latam, Industry – Brazil, by Advis Consulting). Algar Tech (BPO/KPO top 50 world – Brazil)

  • LANGUAGE CENTERS NETWORK (LCN Idiomas)
    • Colombia
    • Professional Training and Coaching
    • 1 - 100 Employee
    • Language Teacher
      • Mar 2018 - Oct 2019

  • CENSA International College
    • United States
    • Higher Education
    • 1 - 100 Employee
    • Professor
      • Aug 2015 - Dec 2018

      English and Portuguese. English and Portuguese.

  • Institución Universitaria - Tecnológico de Antioquia
    • Colombia
    • Higher Education
    • 200 - 300 Employee
    • Professor
      • Aug 2015 - Jul 2018

      Language (English and Portuguese). Researcher Language (English and Portuguese). Researcher

  • Blue Tree Hotels
    • Hospitality
    • 500 - 600 Employee
    • HR Manager
      • Jan 2010 - Nov 2011

      Best HR results in company history (My hotel - 12 years) Training raised 405%, Internal promotions raised 658% and the company jumped from 4th to 2nd place in the State. 8 times on media due to Social Responsibility and the creation of a new HR structure. Former leader Rafael Cirilo, Director Best HR results in company history (My hotel - 12 years) Training raised 405%, Internal promotions raised 658% and the company jumped from 4th to 2nd place in the State. 8 times on media due to Social Responsibility and the creation of a new HR structure. Former leader Rafael Cirilo, Director

  • Federal University of Rio Grande do Sul
    • Higher Education
    • 700 & Above Employee
    • Intership
      • Aug 2009 - Dec 2009

      Corporative Education Corporative Education

  • Microlins
    • Education Administration Programs
    • 700 & Above Employee
    • Instructor
      • Jun 2005 - Dec 2009

      Professional Education, Client Services and English. Professional Education, Client Services and English.

  • Choice Hotels International
    • United States
    • Hospitality
    • 700 & Above Employee
    • HR Manager
      • Mar 2006 - Jul 2009

      Best RH results among all 70 hotels. Employee satisfaction raised 15%, audit improved 30%, turnover reduction 317, training raised 882%. Corporative University and HR new software participation (consultant and tester Considered the Best, HR intranet system. Social Responsibility. Best RH results among all 70 hotels. Employee satisfaction raised 15%, audit improved 30%, turnover reduction 317, training raised 882%. Corporative University and HR new software participation (consultant and tester Considered the Best, HR intranet system. Social Responsibility.

  • Bristol Hotels & Resorts
    • United States
    • Hospitality
    • Night Manager
      • Jul 2003 - Feb 2006

      In charge of the Hotel during the night shift, Reception, Security, and Restaurant. In charge of the Hotel during the night shift, Reception, Security, and Restaurant.

  • Accor
    • France
    • Hospitality
    • 700 & Above Employee
    • Night Auditor
      • Jun 2002 - Jun 2003

      Reception team leader and Auditor. Reception team leader and Auditor.

  • Freelance
    • Brazil
    • Freelance Interpreter
      • Jan 2000 - Jun 2002

  • Brazilian Army (Exército Brasileiro)
    • Brazil
    • Armed Forces
    • 700 & Above Employee
    • Martial Arts Instructor
      • Jan 1999 - Dec 1999

      3°BPE / Special Forces Soldier and Martial Arts Instructor. Former World level Martial Artist (Judo), and International Medalist. 3°BPE / Special Forces Soldier and Martial Arts Instructor. Former World level Martial Artist (Judo), and International Medalist.

  • Freelance
    • Brazil
    • Salesperson
      • Mar 1997 - Dec 1998

      Sul Pedras and Sírius Shop Sul Pedras and Sírius Shop

Education

  • EUDE Business School
    Master in HR
    2020 - 2022
  • EUDE Business School
    Master of Business Administration - MBA
    2020 - 2022
  • UFCSPA
    Bachelor's degree, Psychology
    2010 - 2013
  • Federal University of Rio Grande do Sul
    Linguistics, Modern languages, Literature, English.
    2006 - 2010

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