Executive Director - Emeryville TMA

• Mar 2023 - Present

Executive Director - San Leandro TMO

• Dec 2022 - Present

Shuttle Account Manager

• Sep 2017 - Present

• Provides program management, customer service, route improvement planning, and marketing for multiple employer shuttle routes as well as the Mountain View Community Shuttle program• Engages in research, development, implementation and management of new shuttle programs and routes• Leads a shuttle “watchdog” service for various clients to ensure quality standards are being met• Developed methodology for and performs comprehensive analyses to assess shuttle program effectiveness in order to provide recommendations to improve service• Spearheaded a shuttle study on behalf of the City of Milpitas to explore the feasibility of a citywide shuttle service to enhance mobility and fill service gaps of local transit• Refined data analysis and processing to generate consistent reporting• Managed shuttle operations and logistics, including personnel schedules, vehicle repairs, and governmental laws and regulations Show less

Interim TDM Program Manager

• Feb 2018 - Jun 2018

Assigned to El Camino Hospital

Assistant Operations Manager

• Apr 2017 - Sep 2017

Administrative Assistant/Customer Service Representative

• Apr 2016 - Apr 2017

Client Service Representative Lead

• Sep 2013 - Apr 2016

• Streamlined and improved voicemail transcription and reporting system • Developed and implemented new and more efficient office and computer procedures • Promptly responded to inquiries from clients and staff via phone, e-mail, and in person • Managed appointment calendars for 32 doctors • Provided clerical, technical, and accounting support for staff and clients • Responsible for training new hires and cross-trained staff. • Streamlined and improved voicemail transcription and reporting system • Developed and implemented new and more efficient office and computer procedures • Promptly responded to inquiries from clients and staff via phone, e-mail, and in person • Managed appointment calendars for 32 doctors • Provided clerical, technical, and accounting support for staff and clients • Responsible for training new hires and cross-trained staff.

Preloader

• Oct 2011 - Sep 2013

Illustrated strong leadership values that included: commitment, sacrifice, hard work, energy and an upbeat attitude. Exemplified efficiency, organization, time management, and problem solving skills to ensure the success of the team. Ability to maintain productivity, adhere to safety procedures and take initiative without direct supervision. Organizing packages based on numerical index. Assisted driver during peak season in route organization and package deliveries. Continued positive attitude in the midst of stressful situations, fast pace, and physical demand. Show less

Summer Program Graphic Designer/Team Leader

• 2006 - 2013

• Created an array of promotional designs to market the Summer Program to current and prospective students • Worked with Program Directors and Printers to ensure job accuracy and completion in a timely manner • Worked both individually and with a team to plan, prepare, organize, promote, and lead youth programs • Worked both technically behind the scenes, and actively up front as a leader to ensure a successful and creative program, in which I daily interacted with students, school administrators and parents Show less

Worship Leader and Media Specialist

• Feb 2011 - Dec 2011

Worship Leader: musical worship leader for congregation of 100 members. Responsibilities included: weekly/monthly meetings with pastor in order to coordinate song selections with upcoming message(s); distributed set lists to worship team members prior to rehearsal night; organized rehearsals and managed weekly team rotations. Media Specialist: Designed and prepared both printed, digital, and motion works for distribution and presentation, including: slide lyrics for Sunday services; bulletins; e-newsletter; event flyers; and service countdowns. Show less

Worship Intern

• Jan 2010 - May 2010