Experience

Endeavour Technology

• Ireland
• Telecommunications
• 1 - 100 Employee

• Senior Product Specialist

  • May 2018 - Present

  • Endeavour Technology provide mobile network analytics solutions that utilize crowd-sourced data collected from users to identify issues within the network. • Primary support contact for one of our key customers who is a mobile operator based in the Caribbean. • Performing demos of solution to the customer to promote usage across local markets. Involved on-site visits and co-ordination of drive testing on the ground. • Gathering information on challenges that the customer is facing and creating new use cases to address these. Working with developers to create specifications and requirements to add functionality to the product to realize these use cases. Show less



Aspire Technology Limited

• United Kingdom
• Business Consulting and Services

• Senior Telecommunication Services Engineer

  • Oct 2013 - Apr 2018

  • Involved in service and development projects towards customers including optimization and integration activities across 2G, 3G and LTE with Ericsson and Huawei. • Scoped projects and prepared costings for quotations. • Identified opportunities by observing issues within customer's organizations. • Identified competence gaps and proposed training requirements. Delivered training based on experience from projects. • Attended industry conferences to identify challenges facing operators and how we can offer solutions. Cisco WiFi OSS Integration & Cisco SON • Led a project on integrating Cisco WiFi nodes into Ericsson OSS-RC. • Defined requirements and designed an innovative solution that could be retrofitted to existing design. • Presented solution to customer and documented outcome of trial. • Involved in the commercial assessment of Cisco’s SON solution including deployment, feature execution and result analysis. • Worked on-site with Cisco on a SON trial in Indonesia. Ericsson RAN Feature Testing • Executed the verification specification for Multiple PLMN ID per Core Network Node (MPCNN), an RNC feature developed for Ericsson which allows operators to share a RAN. • Ericsson’s 3GSim traffic simulator was used to verify traffic routing to the core network in different scenarios. Aspire RAN Powersave • Involved in the development of Aspire’s RAN Powersave product which analyzes network data to identify cells with low traffic periods which is used as input to Ericsson’s OSS Powersave feature. • Shortlisted for best green technology at the 2014 Telecoms.com awards. • Responsible for the development and testing of the Java application behind the feature. • Product was sold to Ericsson and re-branded Traffic Aware Powersave (TAPS). It has since been deployed to operators globally. NOC Monitoring, NetShare • Monitoring of cell availability, KPIs and alarms for Vodafone Ireland. • Performed troubleshooting of issues on Ericsson and Nokia 2G and 3G nodes. Show less



Glenline Telecoms (via Aspire Technology)

• Integration Engineer and Project Coordinator

  • Jan 2016 - Jun 2016

  • Performance checks on sites using Ericsson AMOS, ENIQ and R-OMT. • Implemented parameter changes on sites such as antenna system attenuation, delay changes, TMA / RET definitions and hardware units. • Performed troubleshooting on issues post-integration and worked with field engineer teams and the operator in order to resolve them. • Project management of the Aspire Technology team involved including monitoring progress and reporting on financial viability to management. • Performance checks on sites using Ericsson AMOS, ENIQ and R-OMT. • Implemented parameter changes on sites such as antenna system attenuation, delay changes, TMA / RET definitions and hardware units. • Performed troubleshooting on issues post-integration and worked with field engineer teams and the operator in order to resolve them. • Project management of the Aspire Technology team involved including monitoring progress and reporting on financial viability to management.



Future Wave Ultratech (via Aspire Technology)

• RF Analysis Team Leader

  • Sep 2015 - Dec 2015

  • Led a team of 6 engineers on the optimization of a Middle Eastern operator based on-site in a challenging environment. • Objectives were to achieve improvement in 2G / 3G OSS and DT KPIs. • Improvements in KPIs of up to 20% were achieved after first quarter. • Team responsibilities were DT amalysis and customer complaint resolution. • Individual responsibilities were to lead the team, plan activities, provide technical leadership and interface with the operator. • Led a team of 6 engineers on the optimization of a Middle Eastern operator based on-site in a challenging environment. • Objectives were to achieve improvement in 2G / 3G OSS and DT KPIs. • Improvements in KPIs of up to 20% were achieved after first quarter. • Team responsibilities were DT amalysis and customer complaint resolution. • Individual responsibilities were to lead the team, plan activities, provide technical leadership and interface with the operator.



Three Ireland (via Aspire Technology Limited)

• Technical Communications Specialist

  • Aug 2015 - Aug 2015

  • Technical driver on a cross-department customer care taskforce. Sourced details on planned outages from subcontractors. Held impact review meetings to assess customer effects and took steps to mitigate. • Reviewed CRs and translated them into a format understandable by nontechnical representatives and end users. • Technical driver on a cross-department customer care taskforce. Sourced details on planned outages from subcontractors. Held impact review meetings to assess customer effects and took steps to mitigate. • Reviewed CRs and translated them into a format understandable by nontechnical representatives and end users.



Vodafone (via Aspire Technology Limited)

• Core Network Engineer

  • Jun 2014 - Jul 2015

  • Test suite execution of VoLTE / IMS and VoWiFi in a test and live environment. Captured SIP call flows using SPAN, WireShark and Anritsu MasterClaw and performed troubleshooting on issues. • Test suite execution of projects such as Ericsson Centralized User Database, Alcatel Lucent Convergent Charging System and Voipfuture. • Planned test activities and performed troubleshooting of issues with vendors. • Test suite execution of VoLTE / IMS and VoWiFi in a test and live environment. Captured SIP call flows using SPAN, WireShark and Anritsu MasterClaw and performed troubleshooting on issues. • Test suite execution of projects such as Ericsson Centralized User Database, Alcatel Lucent Convergent Charging System and Voipfuture. • Planned test activities and performed troubleshooting of issues with vendors.



Ericsson

• Sweden
• Telecommunications
• 700 & Above Employee

• Software Engineer

  • Sep 2011 - Sep 2013

  • Involved in the development of OSS-RC which allows operators to manage network infrastructure. • Worked as part of the Ericsson Wi-Fi Adapter (EWA) team, a new application developed for OSS-RC which provided support for WiFi nodes. • Created UML diagrams and developed using Java. Tested using JUnit, Groovy and Jenkins CI framework. Familiar with UNIX-like SPARC and blade servers. • Part of an agile team embracing daily stand-ups, sprints and stakeholder demos facilitated by JIRA software. • Also worked as part of the Configuration Service (CS) team. This provides an interface to access the Versant database which models and store nodes. Worked on new feature development and maintenance / bug fixes. • Created Perl and Shell test cases and worked with suppliers to monitor performance of updates. • Participated in on-call support for operators outside of core hours. Show less



University College Cork

• Ireland
• Higher Education
• 700 & Above Employee

• Conferrings Assistant

  • Jul 2011 - Aug 2011

  • Assisted with various tasks at the conferring ceremonies such as ushering graduates to their seats and the performing the roll call of graduates.• Worked as part of a team who were responsible for the preparation of the conferring information packs.• Developing my public speaking and organisational skills from this position which required the management of large public events.

• Store Clerk

  • May 2011 - Jun 2011

  • Performed printing, photocopying, scanning and binding for customers. Also sold event tickets.• Responsible for the opening and closing of the store.• Counted daily takings and deposited cash to student union manger at end of the day.• Ordered supplies when required from stationary suppliers.• Further developed customer care skills from this position where the public was interacted with on a daily basis.



Carty Moving and Storage

• United States
• Transportation/Trucking/Railroad
• 1 - 100 Employee

• Mover and Customer Liaison

  • Jun 2009 - Aug 2009

  • Prepared detailed invoices for customers and collecting payment on completion of job. • Worked 12 hour shifts several days each week and commuted long distances to jobs. • Packed and wrapped items to ensure they were adequately protected in transit. • Abided by manual handling and safety requirements for lifting heavy items. • Gained valuable team-based skills from this position as moves were conducted in teams of three and the workload had to be evenly distributed. Coordination between team members was essential. Show less



K. O' Brien Construction Ltd.

• Carpenter

  • Jun 2006 - Aug 2008

  • Assisted with the installation of industrial and specialised roofs and flooring. • Completed a FAS Safe Pass course where site safety procedures were learned. • Worked on several large scale developments such as hotels and hospitals. • Abided by safety regulations such as the wearing of personal protective equipment. • Gained important knowledge on safety procedures and regulations that are enforced in large workplace environments from this position. • Assisted with the installation of industrial and specialised roofs and flooring. • Completed a FAS Safe Pass course where site safety procedures were learned. • Worked on several large scale developments such as hotels and hospitals. • Abided by safety regulations such as the wearing of personal protective equipment. • Gained important knowledge on safety procedures and regulations that are enforced in large workplace environments from this position.



Devonshire Arms Hotel

• United Kingdom
• Hospitality
• 1 - 100 Employee

• Barman

  • Jul 2004 - Dec 2005

  • Cleaned, stocked and prepared the bar for service prior to opening. • Took orders for bar food, liaised with the kitchen staff and served food to customers. • Ensured that incoming deliveries of food and drink were complete and signed for them. • Trained on the usage of the point of sale terminal for transactions. • Developed extensive customer care skills from this position where the public was interacted with on a daily basis. Also contributed to the development of integrity and honesty as a person. Show less