Experience

OpenExchange, Inc.

• United States
• Technology, Information and Internet
• 200 - 300 Employee

• Video Specialist I and VS2 Team Technical Lead.

  • Apr 2021 - Present



Verrex

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• AV Technician

  • Aug 2016 - Apr 2021

  During my time as an onsite Audio Visual Technician my responsibilities were the maintenance of the audio visual equipment onsite as well as conducting Live events in the auditorium and video conferences remotely. I learned valuable skills with audio sound boards, Aja recordings, Extron and Crestron. Also the use of various different mics and their uses from Boundry, Gooseneck and Lapel, ensuring their set up and maintenance was prepped for each event. During my time as an onsite Audio Visual Technician my responsibilities were the maintenance of the audio visual equipment onsite as well as conducting Live events in the auditorium and video conferences remotely. I learned valuable skills with audio sound boards, Aja recordings, Extron and Crestron. Also the use of various different mics and their uses from Boundry, Gooseneck and Lapel, ensuring their set up and maintenance was prepped for each event.



Dimension Data

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• VNOC Operator

  • Jan 2008 - Aug 2016

  As a senior VNOC operator I am responsible for remotely setting up, monitoring and troubleshooting live Telepresence calls. We receive incoming calls regarding any issues or queries as well as monitoring device status for all locations using the Teliris Telepresence. Due to my experience I also take part in the training of new employees in the department. Upon Teliris being acquired by Dimension Data I have been involved with the migration of customers and the testing of solutions between the two technologies. Show less



Global Crossing (Now known as Level 3)

• VNOC Operator

  • Jan 2006 - Dec 2007

  My duties were to operate and schedule video conferences. I am responsible for first line trouble shooting and remote launching of video conferences. Working as a helpdesk we scheduled conferences and chased information needed to book the calls. We also gave advice to customers on how they could set up their video conferences. We worked closely with sales and account managers, on boarding customers as well as ensuring sites were tested with the MGC Bridge. I was also responsible for checking incident reports on troubled video conference sites as well as updating the database. Show less