Daniel Muller

Application Support Specialist at TFG Infotec
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Contact Information
us****@****om
(386) 825-5501
Location
City of Cape Town, Western Cape, South Africa, ZA
Languages
  • English Native or bilingual proficiency
  • Afrikaans Professional working proficiency
Skills

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Credentials

  • MCTS: Administering and Deploying System Center 2012 Configuration Manager
    Microsoft
    Nov, 2013
    - Nov, 2024
  • MCPS: Microsoft Certified Professional
    Microsoft
    Oct, 2012
    - Nov, 2024

Experience

  • TFG Infotec
    • South Africa
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Application Support Specialist
      • 2017 - Present

      Technologies used: IVANTI Service ManagerMicrosoft SQL 2012Microsoft Office 2010 & 365Responsibilities:Operational support on IVANTI Service Manager:- General user support on IVANTI Service Manager- Assisting IVANTI users with any general queries.SQL Reporting:- Monthly reporting done via SQL script in Microsoft Excel- ADHOC reporting via SQL script in Microsoft ExcelIVANTI Service Manager development and maintenance includes:- Form design development- HTML notification development- Saved search and dashboard development- Database restores of non production environments- Research, development and testing new solutions- General maintenance, e.g. user and team maintenance, category maintenance.- Creating test cases for UAT on new solutions- Creating user guides on new solutions- Working with IVANTI vendor to develop new solutions- Maintaining non-production environments Show less

    • Desktop Configuration Analyst
      • Apr 2010 - Sep 2017

      Job roles:Testing software compliance, packaging and deploying software via SMS 2003.User and workstation management using Active Directory.User and workstation management/maintenance in Symantec Endpoint Protection Server.Deploying Sophos data encryption to laptop users and user/workstation management on Sophos server.Driver update to OSD images.Updating current software and plugin versions into the environment.Running custom hardware/software SQL queries for workstations in the environment.Remote application support.Technologies Used:Citrix AppDNAMicrosoft SCCM 2012Microsoft SMS 2003Microsoft Active DirectoryMicrosoft Server 2003, Windows XP, Windows 7, Windows 8.Symantec Endpoint ProtectionVMWare WorkstationSophos Data EncryptionWise Package StudioAppdeploy Repackage Dell Optiplex & HP Elite workstations. Show less

    • Desktop Specialised Services
      • Apr 2016 - 2017

      Apple Mac hardware and software support.VIP Support, hardware and software.Technologies Used:Apple OS XApple iOSMicrosoft Windows 7,8,10Microsoft Active DirectoryMicrosoft SCCM 2012Microsoft SQL Management Studio 2008 & 2012.Sophos Data EncryptionSymantec Endpoint Protectionvmware AirwatchGoogle Android

    • Desktop Support
      • Aug 2007 - Apr 2010

      Job Roles:Hardware and software support to head office users.Synchronizing mobile devices over the air.Remote application support.Technologies Used:Microsoft Windows XP and Office PackagesApple OS X Dell Optiplex Workstations and Latitude LaptopsCanon PrintersBlackberry and Nokia mobile devices

  • Ixia Trading
    • Midrand
    • Desktop Support
      • Jul 2005 - Aug 2007

      Job Roles: Hardware and software support in company environment. Network support, installing/fault finding network points. Printer support. Technologies Used: Microsoft Windows 2000 & XP Ricoh Printers IP phones HP switches Nokia, Sony Ericsson, Sagem, Motorola technicians applications. Job Roles: Hardware and software support in company environment. Network support, installing/fault finding network points. Printer support. Technologies Used: Microsoft Windows 2000 & XP Ricoh Printers IP phones HP switches Nokia, Sony Ericsson, Sagem, Motorola technicians applications.

  • Telkom
    • Pretoria Area, South Africa
    • Point Of Sale Software Support
      • Jun 2004 - Jun 2005

      Job Roles: Remote support for point of sale software to Telkom stores. Application testing. Technologies Used: Microsoft Windows XP, 2000. Microsoft Active Directory. HRK Point Of Sale software. SAP. HP & Dell Workstations. Job Roles: Remote support for point of sale software to Telkom stores. Application testing. Technologies Used: Microsoft Windows XP, 2000. Microsoft Active Directory. HRK Point Of Sale software. SAP. HP & Dell Workstations.

Education

  • Boston House College
    Matric
    2001 - 2001
  • Wingfield Technical College
    N2 Light Current
    1998 - 1999
  • Wingfield Technical College
    N1 Light Current
    1997 - 1998
  • Table View High School

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