Experience

Winmo

• United States
• Software Development
• 1 - 100 Employee

• IT Manager

  • Aug 2021 - Present

• Senior System Administrator

  • Mar 2020 - Present

• System Administrator

  • Aug 2018 - Mar 2020



Fox Networks Group

• United States
• Entertainment Providers
• 300 - 400 Employee

• IT System Analyst

  • Aug 2015 - Aug 2018

  Responsible for providing technical support for local and worldwide users. Main tasks include; troubleshooting, installing and configuring of all systems and applications used in the organization; troubleshooting, repairing, and replacing damaged hardware; building customized and deploying customized images throughout the network; troubleshooting, configuring, and analyzing issues with LAN and WAN, mounting, tracing, labeling, and cabling servers, switches, and firewalls in the data center; and performing daily server to tape backup for redundancy purposes. Other tasks include administrative duties such as network account creation, termination, enabling, password resets, and adding and removing memberships for users in ADDS, creation of mailboxes, creation of distribution lists, and adding and removing members from DLs Show less



Shaw Industries

• United States
• Textile Manufacturing
• 700 & Above Employee

• Service Desk Technician

  • Jan 2015 - Jul 2015

  • Provide end-user support for Windows 7, Windows XP, I-Phone, I-Pad, and applications used throughout different departments of the company • Install, configure, and modify different applications used in the organization • Escalate incidents and requests that need to be addressed to another group within the organization, including automation, security, deployment , and networking • Document all problems and solutions for the incidents using a knowledge base system • Use knowledge base and personal knowledge to solve the end user’s computer problems as a first call resolution in a timely manner of 12 minutes •Respond users’ queries via telephone, email, chat, and remote control to troubleshoot issues or submit requests. Show less



S&S Furniture Gallery

• Linden, NJ

• Helpdesk Support Technician

  • May 2012 - Jul 2014

  • Provided end-user support for Windows XP, Windows 7, Microsoft Office, and custom applications. • Distributed laptops to side workers and remote users. • Remotely installed, configured, and performed troubleshooting for different applications used throughout the organization. • Created and managed workstation images across the network. • Administered and maintained cloud based phone systems. • Maintained accurate inventory of all computer devices owned by the company. • Documented problems and solutions for all users using a knowledge base. • Installed hardware and peripheral components, such as monitors, keyboards, printers, and disk drives Show less



Furniture Castle

• Bronx, New York

• Office Manager/Assistant Sales Manager

  • Mar 2003 - Jul 2011

  • Communicated and sold furniture and services such deliveries, assembly and protection plans to very high potential clients. • Managed an overall staff of 20 employees including sales staff, showroom, designers, showroom maintenance team, and warehouse team. • Responsible for reaching every month sales goals along with the General Manager and sales staff by conducting meetings and workshops. • Installed, configured, and maintained all the local Windows machines. • Updated employee and inventory lists as needed. • Scheduled and routed all the deliveries in an organized and time saving manner. • Met with wholesale district sales representatives and negotiated floor plans for the company. Show less