Experience

iplicit
• United Kingdom
• Software Development
• 1 - 100 Employee
• Support Analyst

  • Sep 2021 - Present


Flowbird Group

• France
• Software Development
• 400 - 500 Employee

• 1st Line Technical Support Engineer

  • Jul 2018 - Sep 2021

  Role involves monitoring alerts, emails and taking phone calls. It is my responsibility to keep to the SLA and ensure issues are resolved on time either by myself or by another engineer. I diagnose problems and fix issues by using workarounds or configuration changes Role involves monitoring alerts, emails and taking phone calls. It is my responsibility to keep to the SLA and ensure issues are resolved on time either by myself or by another engineer. I diagnose problems and fix issues by using workarounds or configuration changes



Holborn Assets LLC

• Client Acquisition Executive

  • Jun 2017 - Oct 2017

  My role involved lead generation via telephone for Holborn Assets. I set up meetings for International Financial Advisors and engaged potential new clients in our services. My role involved lead generation via telephone for Holborn Assets. I set up meetings for International Financial Advisors and engaged potential new clients in our services.



Ball Corporation

• Italy
• Executive Offices
• 1 - 100 Employee

• IT Project Administrator

  • Jul 2016 - Oct 2016

  Role involved analysing technology and accessing how it could be used to better our business model. I wrote various reports on my findings, negotiated deals with tech companies and worked with my international co-workers so we could use Ball UK's innovations globally. Role involved analysing technology and accessing how it could be used to better our business model. I wrote various reports on my findings, negotiated deals with tech companies and worked with my international co-workers so we could use Ball UK's innovations globally.



MJ Church Ltd

• Recycling Operative

  • Jul 2015 - Sep 2015

  Job involved working in a team and individually to sort valuable materials using various kinds of machinery whilst observing health and safety procedures. Job involved working in a team and individually to sort valuable materials using various kinds of machinery whilst observing health and safety procedures.



Iceland Foods

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Assistant

  • Jul 2012 - Jan 2013

  Job involved working in a team to provide the customer with the best experience possible by assisting them with purchases in addition to working individually to ensure an assigned section of the store remains fully stocked. Job involved working in a team to provide the customer with the best experience possible by assisting them with purchases in addition to working individually to ensure an assigned section of the store remains fully stocked.