Product Owner

• Jul 2022 - Present

Customer Support and Success Team Lead

• Feb 2018 - Jul 2022

Managing a team who’s goal is to maximize the software adaption for thousands of business users. I am supporting my team by providing various sorts of user activity dashboards, DB integrations, segmentation, and communication strategies to ensure the right messages get to the right people. I’ve been setting up and administering all the communication channels (telephony, chat, email, JIRA, Slack channels) and all the automations that come with each. I’ve introduced complete on-screen customer onboarding tours and marketing campaigns via the Chameleon app, and for quite some time I was in charge for creating email marketing campaigns. When I started, we’ve had just above 1500 registered companies. 4 years later we have well over 30,000. Even though the user base growth was significant, the right strategies were implemented so we could keep the support team compact over the years. The thousands of customer interactions per month gave me the opportunity to advocate their needs within our organization, so I’ve kept close to the Product teams, making sure all customer needs are met with proper solutions. Show less

Dispatch Coordinator

• Dec 2017 - Feb 2018

As a dispatch coordinator I got valuable knowledge of what is really important for the car carrier when communicating with a broker and vise versa. I was also taking customer support calls, trying to provide a peace of mind for each customer who’s anxious for their car delivery. As a dispatch coordinator I got valuable knowledge of what is really important for the car carrier when communicating with a broker and vise versa. I was also taking customer support calls, trying to provide a peace of mind for each customer who’s anxious for their car delivery.

Recruitment Trainee

• Aug 2017 - Sep 2017

Coordinator

• Sep 2016 - Jun 2017

Being one of the founders of ESN in Svishtov I am now coordinating local mentors in organizing processes and events for the international students. Being one of the founders of ESN in Svishtov I am now coordinating local mentors in organizing processes and events for the international students.

Marketing & PR

• Nov 2013 - Jun 2015