Daniel Mickells
Senior Account Manager at opendorse- Claim this Profile
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Bio
Credentials
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The Essential Negotiator
The Gap PartnershipJun, 2017- Nov, 2024
Experience
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Opendorse
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United States
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Software Development
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1 - 100 Employee
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Senior Account Manager
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Sep 2019 - Present
LMA (Leadership, Management and Accountability) responsibilities for 5 Account Manager direct reports Direct day-to-day contact (full life cycle support) for 60+ SaaS partners ranging from high school to professional sports Implemented and manage ChurnZero for Customer Growth team allowing Account Managers to become more efficient while growing individual books of business without sacrificing quality of service. LMA (Leadership, Management and Accountability) responsibilities for 5 Account Manager direct reports Direct day-to-day contact (full life cycle support) for 60+ SaaS partners ranging from high school to professional sports Implemented and manage ChurnZero for Customer Growth team allowing Account Managers to become more efficient while growing individual books of business without sacrificing quality of service.
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Spreetail
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United States
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Retail
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500 - 600 Employee
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Vendor Manager
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May 2019 - Sep 2019
Managed sales and inventory position for one of company's largest accounts ($10M in inventory) Performed continuous competitive analysis of Pool and Spa online market space. Responsible for ordering and negotiating Pool and Spa product orders Achieved profit margins of 15-18% depending on product line. Managed sales and inventory position for one of company's largest accounts ($10M in inventory) Performed continuous competitive analysis of Pool and Spa online market space. Responsible for ordering and negotiating Pool and Spa product orders Achieved profit margins of 15-18% depending on product line.
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Hudl
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United States
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Software Development
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700 & Above Employee
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Manager, Customer Sucess Managers
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Dec 2018 - Mar 2019
Transitioned Account Management team to Customer Success Managers with increased focus on new client on-boarding, and customer engagement during the subscription life-cycle to ensure renewal. Direct manager for 10 Customer Success Managers focused on highly transactional, low touch clients. Team serviced over 12,000 accounts.Implemented automated tech touch touchpoints via Marketo and Outreach to increase efficiency, and provide supplemental support to phone and manual email outreach to clients.Provided renewal projections for company executives.Department renewed $46MM in April 2018 - March 2019 fiscal year with direct team responsible for over $25MM. Department brought in over $800k in upgrade revenue in April 2018 - March 2019 fiscal year with direct team responsible for over $450k. Show less
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Manager, Account Managers
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May 2016 - Dec 2018
Head of Department Role.Direct manager for 10 account management reps who were responsible for entire renewal process, as well as upsell and cross sell opportunities.Responsible for high level strategy to increase efficiency in renewal collections and reducing customer churn.Responsible for fiscal year planning for team, including building renewal and upsell quotas, territory alignment and segmentation of customers in to high touch and low (tech) touch clients.Provided renewal projections for company executives.Provided hands-on upsell and cross sell training to team who had never been responsible for new revenue expansion before. Training was focused and centered on The Challenger Sale principles of Teach, Tailor, Take Control and the Feel, Felt, Found method of handling objections.Identified need, pitched executive team, hired, trained, and managed Billing Systems Specialist team (6 team members) in 6 weeks. Team was responsible for daily workflows in Zuora billing system to ensure company could continue to collect revenue and accurately report to finance department.Hired and on-boarded 13 new reps in 2018 to build team from 10 to 23 in one quarter.Team renewed over $27MM in 2016.Team renewed over $37MM in 2017, while also influencing $1.6MM in upgrade and upsell revenue.Completed certified Radical Candor management training.Completed two day GAP Partnership Essential Negotiator training. Show less
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Sales Lead
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May 2015 - May 2016
Direct sales manager for 20 sales and account management reps who were located both internal and externally. Responsible for daily coaching and accountability, and high level strategy.Helped strategize written and verbal communication for team to increase efficiency in prospecting, qualifying, and selling to prospects in small college, high school, and club sports markets.Salesforce admin responsible for re-organization, and re-architect of Salesforce org to function and be used as a true CRM platform, including revamping Lead to Contact to Opportunity pipeline.Responsible for hiring and on-boarding 20 reps to double sales team size from 20 to 40.Transitioned 10 account management reps from support to sales organization with refocus on renewal retention.Sales team closed over $6MM in net new revenue in 2015, with ACV at $1,000. All 20 direct reports were over 100% YTD goal in May of 2016 when transitioned out of role. Show less
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Business Development | Club and Youth Sales
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Apr 2013 - May 2015
One of original team members tasked with planning, developing, and executing go-to market strategy for new focus market of company. Responsible for prospecting, qualifying, and selling to prospects in a 20 state area and internationally excluding Canada.Closed over $600k in net new revenue for company across two years on product with price points of $99 and $299.
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Account Manager
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Jan 2012 - Mar 2013
Direct billing and account management contact for over 1000+ accounts in a 10 state area and international customers. Tasked with responsibility of renewing customers and converting trial accounts to paid subscriptions.Renewal rate of 98% achieved.Trial conversion rate of 85% achieved.
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Coach Support Specialist
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Jun 2011 - Dec 2011
Technical support team member that provided phone, email, and remote access support to customer base of 30,000+ users.Support team received customer satisfaction ratings of 98% courtesy and 96% knowledge.
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Omaha Storm Chasers
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United States
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Spectator Sports
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1 - 100 Employee
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Closed Circuit Television Crew Member
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Apr 2010 - Sep 2011
Member of the production team that operates cameras and replay feeds to the stadium's video display and television system for this Triple A affiliate of the Kansas City Royals Member of the production team that operates cameras and replay feeds to the stadium's video display and television system for this Triple A affiliate of the Kansas City Royals
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Education
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2006 - 2011
University of Nebraska-Lincoln
Bachelor of Science in Business Administration and Bachelor of Journalism, Accounting and Broadcasting
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