Experience

Mauna Kea Resort

• United States
• Hospitality
• 1 - 100 Employee

• Resort Beverage Director

  • Aug 2022 - Present

  Hawaii County, Hawaii, United States



Meridia

• Restaurant General Manager

  • Dec 2020 - Nov 2021

  Westin Hapuna Beach • Responsible for ensuring all products served, service levels, conduct and maintenance of the operation meet or exceed the standards of the food and beverage operations. • Responsible for overall guest satisfaction, scheduling and labor cost. • Knowledgable in all menu items including beverages, wine and other drinks. • Responsible for consistently reviewing restaurant's profit & loss statement and focusing on achieving set budget. • Create SOPs for additional standards… Show more • Responsible for ensuring all products served, service levels, conduct and maintenance of the operation meet or exceed the standards of the food and beverage operations. • Responsible for overall guest satisfaction, scheduling and labor cost. • Knowledgable in all menu items including beverages, wine and other drinks. • Responsible for consistently reviewing restaurant's profit & loss statement and focusing on achieving set budget. • Create SOPs for additional standards necessary to improve operations. • Hire, train, supervise, evaluate, counsel and discipline staff.

• Server

  • Feb 2020 - Dec 2020

  Westin Hapuna Beach Welcome guests and promptly attend to tables. • Serve food and beverages to guests making recommendations if needed. • Share your menu knowledge to assist guests with questions and special requests. • Record transactions in the MICROS system correctly and in a timely fashion. • Check-in with guests to assure satisfaction with each course and beverage. • Clean tables, complete closing duties and re-stock tableware and other supplies



Mauna Lani, Auberge Resorts Collection

• United States
• Hospitality
• 100 - 200 Employee

• CanoeHouse Manager

  • Nov 2019 - Jan 2020

  • Plan and direct the functions of administration and planning of the Restaurant to meet the daily needs of the operation. • Develop, implement and monitor schedules for the operation of restaurants and bars to achieve a profitable result. • Participate with the Chef and other Managers in the creation of attractive and menus designed to attract a predetermined customer market. • Implement effective control of beverage and labor costs. • Regularly review and evaluate the… Show more • Plan and direct the functions of administration and planning of the Restaurant to meet the daily needs of the operation. • Develop, implement and monitor schedules for the operation of restaurants and bars to achieve a profitable result. • Participate with the Chef and other Managers in the creation of attractive and menus designed to attract a predetermined customer market. • Implement effective control of beverage and labor costs. • Regularly review and evaluate the degree of customer satisfaction of the restaurant service to recommend new operating policies. • Develop operating tools necessary and incidental to modern management principles, e.g. forecasting, training plans and schedules. Show less



Ulu Ocean Grill & Sushi Lounge

• Assistant Manager

  • Apr 2018 - Nov 2019

  Four Seasons Hualalai • Select, train, evaluate, lead, motivate, coach, and discipline all employees in a Five Star restaurant to ensure that established cultural and core standards are met; daily activities and planning for outlet operation. • The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. • Describe and ensure quality of all food items, ingredients, and preparation… Show more • Select, train, evaluate, lead, motivate, coach, and discipline all employees in a Five Star restaurant to ensure that established cultural and core standards are met; daily activities and planning for outlet operation. • The ability to be visible in the operation, provide recognition, promote good public relations, and handle complaints, concerns or special requests for guests, clients, and group contacts. • Describe and ensure quality of all food items, ingredients, and preparation methods, as well as provide expert knowledge of wine and spirits in an elegantly appointed environment dedicated to an attentive and distinctive experience for breakfast or dinner. • Control labor and operating expenses through effective scheduling, budgeting, purchasing decisions, and inventory and cash control. • Attend regular operational meetings to ensure effective coordination and cooperation between departments. • Observe physical condition of facilities and equipment in the outlet and make recommendations for corrections and improvements as needed. Show less



Hualalai Grill

• Bartender

  • Nov 2017 - Apr 2018

  Four Seasons Hualalai • Prepare and serve a selection of beverages from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards. • Confirm guest orders including any special needs or requests from the lounge server using the hotel’s point-of-sales system; check completed orders with the guest’s original order. • Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of the each item’s… Show more • Prepare and serve a selection of beverages from the menu while ensuring proper pouring, mixing, and blending according to established recipes and established Four Seasons Standards. • Confirm guest orders including any special needs or requests from the lounge server using the hotel’s point-of-sales system; check completed orders with the guest’s original order. • Service and take orders from guests seated at the bar area offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods; maintain a working knowledge of liquors, wines,beers, etc. Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently andappropriately to guest concerns and requests. • Properly and accurately close guest checks; process cash and credit card payments; properly settle voided checks or complimentary items. Show less



Eleven Eleven Mississippi

• Bar Manager/Wine Director

  • Jan 2014 - Nov 2017

  • Coordinate bar schedules and ensure adequate staff to meet demand • Manage purchasing and receiving of product • Process accounts payable and receivables • Assist guests and staff in purchasing/recommending beverages to compliment their experience • Assess work flow, identifying potential bottlenecks and implement appropriate changes • Adapt the core beverage program to reflect an increasingly educated and engaged consumer base • Wine list earned Wine Spectator Award of… Show more • Coordinate bar schedules and ensure adequate staff to meet demand • Manage purchasing and receiving of product • Process accounts payable and receivables • Assist guests and staff in purchasing/recommending beverages to compliment their experience • Assess work flow, identifying potential bottlenecks and implement appropriate changes • Adapt the core beverage program to reflect an increasingly educated and engaged consumer base • Wine list earned Wine Spectator Award of Excellence 2005-2017 Show less