Experience

Worldwide Material Handling
• United States
• Warehousing and Storage
• 1 - 100 Employee
• Operations Manager

  • Jul 2018 - Present


The Bradford Exchange

• United States
• Advertising Services
• 100 - 200 Employee

• Inventory Control & Returns Manager at The Bradford Group

  • Mar 2013 - Jul 2018

  Inventory Control • Manage 2.3 million units, est. $30 million in assets. • Successfully passed all outside audits from 2013-2017, error rate under .1% for all years. • Grown department from cycle counting and out of stock processes, to become a department of efficiencies and cultivating change. • Managed a facility near capacity for all 5 years, utilizing offsite storage to store and receive products over positioned on. Managed the process of recalling products from offsite when needed. • Managed corrective storage solution and barcode label programs to better receive, pick, cycle count and control the inventory throughout the distribution center. • Worked with IT to modify past order manifesting systems to increase picks to manifest from the floor / low locations first. • Taken on the initiative of increasing order picks to be generated at the floor level. Since July 2017 floor percentages has increased from 25% to 55%. • Established set processes and procedures for department, documented, posted and trained of these processes. • Managed inventory destruction / purging process on inactive inventory. • Created multiple reports from system data and physically collected data. Returns • Returns department inventory in 2017 – 250,000 average units • Returns department weekly average 8,000 returns a week non-peak, 12,000 during peak (Jan-Feb). • Managed department during deployment of inventory management system, Forte. Participated in preliminary discussions, provided department requests and enhancements, quality testing, SOP writing, and rollout to staff once completed. • Worked with outside packaging vendor to develop new packaging solutions to improve repacking process of returned goods. With other upgrades to the process has improved employee rates by 40%. • Took over department when backorder total was over 4,500 units. 2017 average backorder total was 1200. Reduced Avg Back Orders from 2015 to 2017 by 35%. Show less



Quad/Graphics

• Supervisor - Mail & Retail Department

  • Mar 2011 - Mar 2013

  • Accountable for individual and departmental training and performance, creating department realignment strategies focused on streamlining operations to drive increased productivity.• Established standard formatting procedures to capture account specific information, allowing all approved users access to real-time customer data.• Oversee all aspects of employee payroll and work/vacation/personal/sick time documentation, and personnel related matters for a staff of six.• Transition team member responsible for facilitating the transition of new and improved philosophies and technologies to ensure a cohesive working environment while sustaining performance and productivity levels. Show less

• Account Manager, Retail Advertising Division

  • Jan 2006 - Mar 2011

  • Leveraged financial acumen and industry knowledge to effectively analyze and forecast plant projections to execute plant transfers that meet strict advertising deadlines.• Accountable for maintaining compliance with strict load plans and schedules, utilizing knowledge of LTL and breakup carrier capacity and costs to achieve established plans and cost control targets.• Financial responsibility for managing project costs through the analysis and planning of available resources to satisfy project deliverables within strict deadlines.• Liaison for shipping providers and dispatchers throughout the U.S. and Canada, responsible for the planning and coordination of deadline driven pickup schedules. • Compiled and documented statistical data for assigned customers to review on-time delivery, number of extensions, and overall customer satisfaction levels to develop and implement corrective action measures.• Acknowledged by select customers (USA Weekend, Parade Magazine, Sears, Staples, Kohl’s, Rite Aid, Office Max) for exceptional service. Show less



Hertz Equipment Rental

• Senior Sales Coordinator

  • Feb 2003 - Jan 2006

  • Increased revenues with the implementation of a fuel charge based on specific items to be delivered, providing incremental increases in revenue for larger equipment deliveries. • Oversaw credit, billing, and receivable functions for assigned clients, responsible for ensuring the accuracy and timely payment of customer invoices. • Increased revenues with the implementation of a fuel charge based on specific items to be delivered, providing incremental increases in revenue for larger equipment deliveries. • Oversaw credit, billing, and receivable functions for assigned clients, responsible for ensuring the accuracy and timely payment of customer invoices.



Granit Broadcasting

• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Broadcast Engineer

  • May 2001 - May 2003

  Worked as a camera operator, master control operator, audio operator, video tape operator, and technical director for live and taped programming. Worked as a camera operator, master control operator, audio operator, video tape operator, and technical director for live and taped programming.