Daniel Matias
Okta Consultant at Iron Cove Solutions- Claim this Profile
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English Native or bilingual proficiency
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Spanish Limited working proficiency
Topline Score
Bio
Amanda Spencer
Daniel is key asset to the company and one of our best support technicians.
Amanda Spencer
Daniel is key asset to the company and one of our best support technicians.
Amanda Spencer
Daniel is key asset to the company and one of our best support technicians.
Amanda Spencer
Daniel is key asset to the company and one of our best support technicians.
Credentials
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MCSA: Office 365
MicrosoftDec, 2014- Oct, 2024 -
MCPS: Microsoft Certified Professional
MicrosoftMay, 2014- Oct, 2024 -
MCTS: Windows 7, Configuration
MicrosoftOct, 2013- Oct, 2024 -
MS: Administering Office 365 for Small Business Specialist
MicrosoftOct, 2013- Oct, 2024 -
Okta Certified Administrator
Okta, Inc.Dec, 2019- Oct, 2024 -
Okta Certified Professional
Okta, Inc.Jun, 2019- Oct, 2024
Experience
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Iron Cove Solutions
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United States
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Software Development
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1 - 100 Employee
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Okta Consultant
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Jan 2018 - Present
Key roles and responsibilities for this position are to provide consulting and best practices for Okta as a Master and AD as a Master deployment. Several key responsibilities range from document preparation, application readiness, Okta configuration, go-live assistance, and monitoring. Along side these responsibilities, I also provide Tier-1/Tier-2 support for ProofPoint and Office 365. Key roles and responsibilities for this position are to provide consulting and best practices for Okta as a Master and AD as a Master deployment. Several key responsibilities range from document preparation, application readiness, Okta configuration, go-live assistance, and monitoring. Along side these responsibilities, I also provide Tier-1/Tier-2 support for ProofPoint and Office 365.
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SADA Systems
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United States
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Office 365 Tier 2 Technician
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Jun 2014 - Jan 2018
At SADA Systems I am a Office 365 Tier 2 Technician. I provide support for the Office 365 suite (Exchange, Lync, Sharepoint), Dirsync, PowerShell, and several other aspects of Office 365. I also provide General Tier 1 & Tier 2 support for our Clients. I work with the entire support team at SADA Systems to ensure that we provide the best support possible for the products that we manage.
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Incident Manager
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May 2016 - Apr 2017
As a Incident Manager, part of my responsibility is to ensure that both external and internal incidents are identified, worked and resolved within SLA. Additionally, I provide support for Client escalations. Key Roles and Responsibilities: Subject Matter Expert for Office 365 within the Help Desk Department, provide training to Tier 1 technicians via knowledge transfers and knowledge articles. Act as point of contact for all major escalations, provide guidance during the troubleshooting phase, monitor the workload per Tier 1 technician. Provide Tier 2 / Tier 3 support for Microsoft Office 365 support requests.
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IT Support Technician
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Dec 2012 - Jun 2014
At Iron Cove Solutions I am a Tier 1 and Tier 2 Support Technician. I provide support for Office 365, Microsoft Exchange Online Protection, Forefront Online Protection for Exchange, Microsoft Office Professional Plus, and Google Postini. Several of my Key Responsibilities include: Deploying Office 365, Manage and Supporting Office 365, Tier 1 & 2 Support for Office Professional Plus, Tier 1 Support for Google Postini. At Iron Cove Solutions I am a Tier 1 and Tier 2 Support Technician. I provide support for Office 365, Microsoft Exchange Online Protection, Forefront Online Protection for Exchange, Microsoft Office Professional Plus, and Google Postini. Several of my Key Responsibilities include: Deploying Office 365, Manage and Supporting Office 365, Tier 1 & 2 Support for Office Professional Plus, Tier 1 Support for Google Postini.
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Education
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2010 - 2012
ITT Technical Institute-Torrance
Associate of Science (A.S.), Computer Networking Systems
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