System Analyst

• Oct 2022 - Present

Server administrator involving both physical and virtual machines including VMWare and Nutanix. Also the SQL administrator along with ArcGIS and Mitel phone system.

Systems Specialist

• May 2018 - Oct 2022

Systems Admin

• Oct 2008 - May 2018

Create, modify, and maintain user accounts and email accounts for most of Ft. Rucker. I perform analytical, technical and administrative work in the troubleshooting of new and existing personal computer systems. I assist and sometimes train end users in the proper use of their computers and best practices to keep their computer systems at a high level of performance. I use remote software such as RDP and SCCM in order to remotely connect to computer systems and to fix problems while on the phone with the user. If it requires I will travel onsite to fix the problem in person. I know the questions to ask to accurately discern what the true problem is and still remain professional and courteous to the user to ensure their satisfaction. As of right now I have around 10 years of experience in working with Windows operating systems and the various software applications that are utilized with that operating system. Show less

Sr. Service Desk Technician

• May 2006 - Sep 2008

Taking calls and troubleshooting any and all types of network, computer, and printer problems. This included both hardware and software. I also oversaw the logistics of upgrading the entire hospital's computer systems. Taking calls and troubleshooting any and all types of network, computer, and printer problems. This included both hardware and software. I also oversaw the logistics of upgrading the entire hospital's computer systems.

Service Desk Technician

• May 2004 - Mar 2006

I troubleshot all manner of software and OS problems on client computers. Also did minor hardware repair as well. Most problems were worked on over the phone. For about a year I was the early morning tech where I came into work at 5:00 am and was the helpdesk for our biggest client. I troubleshot all manner of software and OS problems on client computers. Also did minor hardware repair as well. Most problems were worked on over the phone. For about a year I was the early morning tech where I came into work at 5:00 am and was the helpdesk for our biggest client.