Experience

Hartwell Therapy & Wellness

• Canada
• Wellness and Fitness Services
• 1 - 100 Employee

• Registered Massage Therapist

  • May 2022 - Present



Trail Appliances BC

• Canada
• Retail
• 300 - 400 Employee

• Customer Support Administrator

  • Mar 2019 - Jul 2019

  • Effectively manage customer orders from inception to delivery and resolve escalated issues. • Dispatch service technicians and maintain their daily schedules. • Proactively problem solve by anticipating client and company needs by managing payment and stock requirements • Effectively manage customer orders from inception to delivery and resolve escalated issues. • Dispatch service technicians and maintain their daily schedules. • Proactively problem solve by anticipating client and company needs by managing payment and stock requirements



TD

• Canada
• Banking
• 700 & Above Employee

• Customer Service Representative

  • Jan 2018 - Oct 2018

  • Understand customer needs and identify opportunities to promote TD products and services. • Create a legendary customer service experience at every interaction. • Understand and meet the customer’s current and future financial needs by proactively providing them with advice and appropriate products and services. • Ensure customer problems are handled appropriately, escalating issues when necessary. • Understand customer needs and identify opportunities to promote TD products and services. • Create a legendary customer service experience at every interaction. • Understand and meet the customer’s current and future financial needs by proactively providing them with advice and appropriate products and services. • Ensure customer problems are handled appropriately, escalating issues when necessary.



Starbucks

• United States
• Retail
• 700 & Above Employee

• Shift Supervisor

  • Jan 2016 - Dec 2017

  • Promptly and empathetically handle guest concerns and complaints. • Greet customers and provide legendary customer service. • Maintain high standards of customer service during high-volume, fast-paced operations. • Handle currency and credit transactions quickly and accurately. • Anticipate customer and store needs by constantly evaluating environment and customer cues. • Increased store sales by $16,500 from Jan 2017 to July 2017. • Promptly and empathetically handle guest concerns and complaints. • Greet customers and provide legendary customer service. • Maintain high standards of customer service during high-volume, fast-paced operations. • Handle currency and credit transactions quickly and accurately. • Anticipate customer and store needs by constantly evaluating environment and customer cues. • Increased store sales by $16,500 from Jan 2017 to July 2017.