Strategic Key Account Manager

• May 2022 - Present

> Responsible for successful management of a defined portfolio of strategic key accounts> Increase revenue through strategic up-selling and cross-selling within dedicated portfolio> Provide high levels of customer satisfaction to all relevant external stakeholders and partners > Ensure effective collaboration with all relevant internal departments, external stakeholders and partners> Ensure regular, comprehensive, and structured reporting> Overall responsibility for the offering process during contract re-negotiation or extension as well as re-bidding process> Using knowledge regarding industry trends to aid in strategic account planning

Senior Account Manager Germany

• Dec 2019 - May 2022

> Responsible for larger mid market clients in Germany> Build-up and further develop strong relationships with clients at all levels> Work as a consultant for clients to establish an end-to-end solution> Collaborate and engage with colleagues, partners and service providers across the whole BTM sector> Negotiate, execute and manage client contracts> Develop excellent knowledge of the BTM industry and payment technologies

Global Program & Account Manager

• Sep 2016 - Dec 2019

Global Program Manager:> Coordinate the operational relationship with AirPlus biggest client (one to one relation) incl. managing relationships with bank partners, TMCs and other travel service partners> Ensure smooth roll out of card program incl. setting up status reports> Responsible for Project- & Implementation Management> Analyze client’s processes and implementing improvements> Conduct regular conference calls, global business review meetings & attending work related conferences> Develop customized sales plans to increase further business> Interact with key interfaces Product Management, Business Development, etc.> Evaluate of market-relevant topics (PSD2, GDPR, digitization, etc.)Account Manager (since December 2018):> Main contact for clients in a defined area> Responsible for product roll-outs for clients and full implementation across the entire group structure of the client - also internationally> Negotiate contracts> Hold client trainings

Global Bid Manager

• Jan 2014 - Aug 2016

> Lead interdisciplinary RFP project teams and controlling the tendering process in accordance with defined rules> Participate in sales meetings and events> Coordinate ad hoc projects to optimize the tender documents, databases and processes used in order to ensure continuous improvement of the service offering> Communicate relevant information to internal and external interfaces to ensure continuous knowledge transfer> Consult for tenders and high-level proposals for all markets

On Board Courier

• Jan 2011 - Dec 2013