Experience

Jesta Hotels & Resorts

• United States
• Hospitality
• 1 - 100 Employee

• Area Hotel Manager

  • Mar 2021 - Present

  Clevelander and Essex House Hotels Clevelander and Essex House Hotels



Seminole Hard Rock Hotel & Casino Hollywood

• United States
• Gambling Facilities and Casinos
• 700 & Above Employee

• Reservation Agent

  • Dec 2020 - Mar 2021

  Take incoming reservations for clients while supplying outstanding customer service Execute reservations processes via phone or email, as well as answer any questions about 9 properties Take incoming reservations for clients while supplying outstanding customer service Execute reservations processes via phone or email, as well as answer any questions about 9 properties



W South Beach

• Hospitality
• 1 - 100 Employee

• Residential Liaison

  • Jan 2018 - Dec 2020

  Manage any new owner files. Setting up bank payments, certificate of insurance, and Monthly maintenance fee payments. Get to know owners and their preferences such as favorite food, drink, and hobby. Trained in all aspects of residential to be able to cover all departments. Manage any new owner files. Setting up bank payments, certificate of insurance, and Monthly maintenance fee payments. Get to know owners and their preferences such as favorite food, drink, and hobby. Trained in all aspects of residential to be able to cover all departments.



Trump National Doral, Miami

• United States
• Hospitality
• 100 - 200 Employee

• Guest Services Supervisor

  • Jan 2018 - Dec 2018

  Greet guests upon arrival, help and answer all questions they may have about their accommodations. Provide guided tours of the property and aid guests with getting to the room and explaining all amenities in the room Ensure all guest service personnel are held to a high standard Greet guests upon arrival, help and answer all questions they may have about their accommodations. Provide guided tours of the property and aid guests with getting to the room and explaining all amenities in the room Ensure all guest service personnel are held to a high standard



Hyatt Centric South Beach Miami

• United States
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Aug 2016 - Jan 2018

  Volunteered to prepare the weekly schedule, balancing staff requests and business needs. ▪ Handle all guest concerns in a pleasant and professional manner. ▪ Ensured all employees were professionally trained, knowledgeable, and supply excellent customer service. ▪ Aided with daily administrative duties of the hotel. ▪ I present alternate solutions to challenges that are presented to the staff and the hotel. Volunteered to prepare the weekly schedule, balancing staff requests and business needs. ▪ Handle all guest concerns in a pleasant and professional manner. ▪ Ensured all employees were professionally trained, knowledgeable, and supply excellent customer service. ▪ Aided with daily administrative duties of the hotel. ▪ I present alternate solutions to challenges that are presented to the staff and the hotel.



Fontainebleau Miami Beach

• United States
• Hospitality
• 500 - 600 Employee

• Rooms Controller

  • Jul 2014 - Jul 2016

  Check Room Inventory and ensuring that guests are assigned the proper room category ▪ Answering calls from guests. Explaining the amenities and dining choices available to them. ▪ Oversee and understanding allocations for hotel and condominium rooms and suites ▪ Generated extra revenue for the hotel through upgrades, late check outs and walk ins Check Room Inventory and ensuring that guests are assigned the proper room category ▪ Answering calls from guests. Explaining the amenities and dining choices available to them. ▪ Oversee and understanding allocations for hotel and condominium rooms and suites ▪ Generated extra revenue for the hotel through upgrades, late check outs and walk ins