Internal Information Technology Manager

• May 2023 - Present

Enterprise Operations Manager

• Sep 2022 - May 2023

Supervisor, Technology Solutions

• Feb 2021 - Sep 2022

Member of GCI's Diversity, Equity, and Inclusion (DEI) Council.

Technician Lead, Technical Solutions

• Aug 2015 - Feb 2021

Supporting the stable operation of NBS customer IT environments both remotely and onsite. Installing, configuring, maintaining and optimizing all network hardware, software and communications links while ensuring minimal network downtime. Diagnose, resolve, and document hardware and software network problems in a timely and accurate fashion. Provide end user customer training and support where required. Install and maintain networks for all NBS customers.

Network Engineer

• Jan 2011 - Aug 2015

Responsible for ongoing network operations for a portfolio of outsource clients, as well as creation and maintenance of IT documentation. Reviewed network and computer systems and provided recommendations for upgrades and improvements. Trained end users on new solutions. Designed and implemented network upgrades and replacements. Focused on network security and VoIP phone solutions. Responsible for ongoing network operations for a portfolio of outsource clients, as well as creation and maintenance of IT documentation. Reviewed network and computer systems and provided recommendations for upgrades and improvements. Trained end users on new solutions. Designed and implemented network upgrades and replacements. Focused on network security and VoIP phone solutions.

Systems Administrator

• Nov 2007 - Jan 2011

Was responsible for ongoing network operations for a portfolio of outsource clients, as well as creation and maintenance of IT documentation. Reviewed network and computer systems and provided recommendations for upgrades and improvements. Installed, configured, diagnosed and resolved problems with computer and network hardware. Trained end users on new solutions. Provided on-call service to clients. Coordinated project design and implementation with a team. Crosstrained to better provide support to clients also contracting phone services. Show less

ITS Technician III

• Aug 2004 - Nov 2007

Provided technical support to GCI Residential and Business customers for Internet, Cable TV, Local and Cellular Phone Services. Maintained highest standards of customer service with excellent call handling statistics. Chosen for a variety of special projects, including being the ITS representative to the company’s transition to Kenan, high level escalation handling, supervision and training, and creation and updating of Technical Support Reference documentation. Provided technical support to GCI Residential and Business customers for Internet, Cable TV, Local and Cellular Phone Services. Maintained highest standards of customer service with excellent call handling statistics. Chosen for a variety of special projects, including being the ITS representative to the company’s transition to Kenan, high level escalation handling, supervision and training, and creation and updating of Technical Support Reference documentation.