Technical Support Officer

• Mar 2022 - Present

Service Desk Analyst

• May 2021 - Mar 2022

Merchandiser

• Apr 2019 - May 2021

In my role I make sure all Point of sale and stock is correct according to plan, I also plan and execute Range changes I.e. Replace last years stock with new stock when it comes into store in all areas of the store according to plan. Key Responsibilities Make sure Store is 100% according to plan Work within a small team and direct them how to change POS, Help with range changes etc. Actively make sure that the store is faced up for the next day. Make sure that pricing is correct within stores daily by printing new tickets everyday. Achievements I think working in this role has shown me that I do have some good Interpersonal skills and some leadership skills, I work within a team of 2 and they are pretty new to a role like this, so I have to communicate the things that they need to be able to execute a range change/promo plan for when I might not be there/to aid me. Show less

In Store Development Executive

• Oct 2018 - Apr 2019

My primary task was to develop relationships with in store colleagues, Train them on the Samsung brand and increase market share in store, Also had a hand in direct sales of Samsung televisions, Soundbars and attachments Key Responsibilities Develop Samsung’s Brand within a store environment Train staff on the benefits of Samsung’s AV products against the competition Work within a team of staff to hit store targets for Samsung AV products Relay information back to groups of competitor activity, Sales tracking, what activities we were doing in store Direct Sunday training sessions so staff truly understood the benefits of Samsung products Achievements As a store we managed to double our figures over last years figures in the Soundbar and TV category for 2 monthes in a row, which I would say was my biggest highlight working as a ISDE. Show less

Sales Colleague

• Jul 2016 - Sep 2018

Vision colleague tasked with helping customers make the correct choices for size, brand and quality of tv also incorporating audio and other vision solutions, also knowledge in other areas of the store i.e MDA, Computing Vision colleague tasked with helping customers make the correct choices for size, brand and quality of tv also incorporating audio and other vision solutions, also knowledge in other areas of the store i.e MDA, Computing

In Store Promoter

• Feb 2016 - Jul 2016

Working within Currys PC World stores to help promote brands product (In this instance Google and the release of Google Home) Tasks included: Training in store colleagues on the benefits of the product and to ease them into selling the product Speaking to customersabout the benfits of the product and to help anyone struggling for information about the product. Hit targets set on how many products to sell. Working within Currys PC World stores to help promote brands product (In this instance Google and the release of Google Home) Tasks included: Training in store colleagues on the benefits of the product and to ease them into selling the product Speaking to customersabout the benfits of the product and to help anyone struggling for information about the product. Hit targets set on how many products to sell.