Experience

DealerVu

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Business Development Manager

  • Dec 2009 - Present

  • Account management with major OEMs including Harley-Davidson, Bombardier Recreational Products and Honda. • Lead Business Development Manager for the North American region. • Tier 2 support lead for our customer success team. • Managed internal systems for quoting and case tracking. (Salesforce, Zendesk, PandaDoc, TeamViewer, Trello, Slack) • Liaised between third party partnersand development team to establish API and data dumps. • Further developed key partnerships with EOM and Integrators to enhance customer experience. Achievements: • In 2019 - Deployed the service inspection application to dealerships. • In 2019, sold 105% of the new business sales quota, bribing 5 new customers onboard. • Successfully on-boarded over 50 dealerships in Canada, United States and Australia. • Established myself as the senior support representative with the highest evaluation in customer satisfaction and case volume. Show less



BBDO Windsor

• Business Intelligence Analyst

  • Aug 2009 - Dec 2009

  • Used multiple BI tools to support marketing proposal with numerical evidence • Measured the success of current marketing programs • Analyzed data from multiples sources for potential markets • Used multiple BI tools to support marketing proposal with numerical evidence • Measured the success of current marketing programs • Analyzed data from multiples sources for potential markets



BBDO Winsor

• Senior Account Coordinator - Dealer Advertising association

  • Dec 2008 - Aug 2009

  • Responsible for booking Chrysler Canada print media • Assisted in the layout and proof reading of ads • Facilitated training for Chrysler Canada sales consultants through webinars, print material, experiential training and seminars • Produced training videos and web casts • In charge of departmental reporting. • Responsible for booking Chrysler Canada print media • Assisted in the layout and proof reading of ads • Facilitated training for Chrysler Canada sales consultants through webinars, print material, experiential training and seminars • Produced training videos and web casts • In charge of departmental reporting.



BBDO Windsor

• Senior Account Coordinator - Retail Performance Solutions

  • May 2005 - Dec 2008

  - Facilitating training for Chrysler Canada sales consultants through: • Webinars • Print Material • Experiential Training • Seminars Producing training videos, web casts In charge of departmental reporting. - Facilitating training for Chrysler Canada sales consultants through: • Webinars • Print Material • Experiential Training • Seminars Producing training videos, web casts In charge of departmental reporting.



Dialogue Management Group

• Team Leader

  • Feb 2004 - May 2005

  • Responsible for nation-wide distribution of print material • Maintained customer database • Trained and monitored customer service representatives • Lead up to 17 people at one time for special projects. • Responsible for nation-wide distribution of print material • Maintained customer database • Trained and monitored customer service representatives • Lead up to 17 people at one time for special projects.