Experience

InvestFife

• United Kingdom
• International Trade and Development
• 1 - 100 Employee

• Investment Officer

  • Oct 2021 - Present



Fife Council

• United Kingdom
• Government Administration
• 700 & Above Employee

• Investment Officer - InvestFife

  • Sep 2021 - Present

• Employability Officer Foundation Apprenticeships

  • May 2017 - Sep 2021

  Managing a case load of around 40 students who are working towards their Foundation Apprenticeship qualification. Completing regular progress reviews with students to ensure they are on track to completionProviding advice and guidance to students where appropriate, including Employability Skills such as CV's and Interview skills.Organising and negotiating work placement opportunities to allow students to complete their Foundation Apprenticeship programme.Building and maintaining strong relationships with students, employers, training providers, and delivery partners.Regular tracking and monitoring of student attendance and quickly identifying where attendance has started to drop. Completing an intervention to discover reasons for non-attendance.Assisting with the organisation of promotional eventsEnsuring files and paperwork comply with standards set out by Skills Development Scotland.Preparing good news stories and press releases.

• Employability Project Officer

  • Sep 2014 - May 2017

  Responsible for monitoring, tracking, and reviewing over 200 private sector modern apprentices within the Construction, Motor Vehicle, Administration, and Hair and Beauty Industries.Providing regular support to employers and clients maintaining a high level of customer service. Engaging with apprentices, employers and training providers. Providing support to government projects and contributing to the organisations objectives. Assisting with the Cupar Area Regeneration Scheme/ Townscape Heritage Initiative. Promoting the initiative to employers and school pupils. Organising traditional skills training for local contractors, and apprentices. Monitoring spend against project to stay within budget.Assisting with sector based academy training and identifying new employment opportunities for candidates.Motivating candidates to take part in academy activities.Regular Diary Management and maintaining client recordsCustomer Service Champion Award.

• Employability/Administration Assistant

  • Jun 2013 - Sep 2014

  Providing administrative support to the Employability Service by setting up new clients onto an in house system and updating and handling sensitive client information adhering strictly to the Data Protection Act 1998.Regular use of Microsoft Excel to prepare spreadsheets to maintain management information for government contracts. Downloading client applications from the Opportunities Fife website. Advertising Opportunities Fife vacancies through social media. Promoting the services of Opportunities Fife at careers fairs to potential clients, parents, and other organisations.Booking customers into Health and Safety training. Answering the telephone, and emails to customers. Setting up rooms ready for service. Sending out correspondence to customers.Provided Administrative support to Human Resources Recruitment department by collecting references for new starters. Updating the recruitment portal.I was also a responsible key holder for Personal Protective equipment storage. Maintaining and ensuring stock was available for courses starting.

• Modern apprentice Business administration

  • Oct 2012 - Jun 2013

  First point of contact for customers looking to obtain Health and Safety qualifications such as CSCS and PASMA.Using Microsoft excel to manage and record income and expenditure from training.Regular use of Microsoft Word to prepare correspondence to customers such as confirmation of training letters.Preparing training documents for audit purposes.Achieved my SVQ Level 3 in Business Administration



Kingdom Community Bank

• Volunteer Cashier

  • Jan 2010 - Mar 2020

  Working as a team of 3 volunteers providing a valuable service to my local community. Completing customer transactions such as collecting savings, loan repayments and enrolling new members. Assisting customers with queries. Completing required paperwork and preparing banking information for main office. Updating customers pay in books with loan repayments or savings. Working as a team of 3 volunteers providing a valuable service to my local community. Completing customer transactions such as collecting savings, loan repayments and enrolling new members. Assisting customers with queries. Completing required paperwork and preparing banking information for main office. Updating customers pay in books with loan repayments or savings.



B&Q

• Belgium

• Customer Advisor

  • Aug 2011 - Aug 2013

  Working in a DIY store environment where I worked over multiple departments. Providing excellent customer service to our customers ensuring each customer journey was exceptional and meeting the needs of all our customers. Working in the flooring department I would assist customers with flooring requirements, measurements and accessories. Ensuring the best service possible was delivered and the customers left the store with everything they required to enable them to complete their project. I also worked on the sales floor. Encouraging sales and promoting offers to customers.Using an in house customer ordering system to order product and delivery time slots for customers. Stock replenishment and rotation ensuring availability to our customers and maintaining the stores standards and values. Operating checkouts, cash handling and returning goods. Using electric pallet truck to move stock around the store safely.Trained on and operated the Paint machine. Mixing colours to the customer specification and finish allowing them to create the look they wanted.



B&M Retail

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Jun 2009 - Aug 2011

  Working in a general retail environment I provided face to face customer service. I assisted with customer queries and ensured the customers had a pleasant visit to the store. In this position I operated checkouts ensuring accuracy when handling cash and processing transactions, stock replenishment and rotation allowing product to be readily available to our customers. Working in a general retail environment I provided face to face customer service. I assisted with customer queries and ensured the customers had a pleasant visit to the store. In this position I operated checkouts ensuring accuracy when handling cash and processing transactions, stock replenishment and rotation allowing product to be readily available to our customers.