Technical Solutions Consultant

• 2012 - Present

• Tech Strategy and Leadership: Oversaw the company’s entire technological landscape, ensuring that all tech-related operations aligned with organizational objectives. • Tool Implementation & Integration: Led the identification, selection, and deployment of new tech tools, streamlining internal processes and enhancing project deliverability. • Tech Strategy and Leadership: Oversaw the company’s entire technological landscape, ensuring that all tech-related operations aligned with organizational objectives. • Tool Implementation & Integration: Led the identification, selection, and deployment of new tech tools, streamlining internal processes and enhancing project deliverability.

Entrepreneurship Program

• Jan 2023 - May 2023

Support Manager

• Jan 2021 - Mar 2022

PEKAT VISION is an artificial intelligence software solution for visual inspection in manufacturing, acquired by Datalogic group in 2022. • Product Enhancement: Led the technical support team, gathering critical product feedback from global partners and internal teams, and subsequently translating feedback into actionable product improvements. Played a pivotal role in the iterative product development process, working constantly alongside developers to identify, troubleshoot, and resolve… Show more PEKAT VISION is an artificial intelligence software solution for visual inspection in manufacturing, acquired by Datalogic group in 2022. • Product Enhancement: Led the technical support team, gathering critical product feedback from global partners and internal teams, and subsequently translating feedback into actionable product improvements. Played a pivotal role in the iterative product development process, working constantly alongside developers to identify, troubleshoot, and resolve intricate technical challenges. • Stakeholder Communication: Maintained a direct communication channel with the CEO and key global partners, ensuring high-priority product challenges were swiftly addressed and that the product roadmap aligned with company objectives. • Feasibility and Innovation: Conducted in-depth feasibility studies to assess potential product enhancements, integrations, driving product innovation

Support Engineer

• Aug 2020 - Dec 2020

Product Specialist

• Feb 2019 - Mar 2020

• Product Collaboration: Acted as a key intermediary between development teams and clients, facilitating discussions to align product features with user needs, while troubleshooting and addressing technical challenges. • Feedback-driven Improvements: Established communication channels for collecting user and partner feedback, translating their insights into actionable product enhancements. • Stakeholder Engagement: Built and maintained relationships with global partners, providing… Show more • Product Collaboration: Acted as a key intermediary between development teams and clients, facilitating discussions to align product features with user needs, while troubleshooting and addressing technical challenges. • Feedback-driven Improvements: Established communication channels for collecting user and partner feedback, translating their insights into actionable product enhancements. • Stakeholder Engagement: Built and maintained relationships with global partners, providing them with timely updates and ensuring their requirements were integrated into the product development process. Show less • Product Collaboration: Acted as a key intermediary between development teams and clients, facilitating discussions to align product features with user needs, while troubleshooting and addressing technical challenges. • Feedback-driven Improvements: Established communication channels for collecting user and partner feedback, translating their insights into actionable product enhancements. • Stakeholder Engagement: Built and maintained relationships with global partners, providing… Show more • Product Collaboration: Acted as a key intermediary between development teams and clients, facilitating discussions to align product features with user needs, while troubleshooting and addressing technical challenges. • Feedback-driven Improvements: Established communication channels for collecting user and partner feedback, translating their insights into actionable product enhancements. • Stakeholder Engagement: Built and maintained relationships with global partners, providing them with timely updates and ensuring their requirements were integrated into the product development process. Show less

Quality Engineer

• Jan 2018 - Jul 2018

• Quality Analysis: Performed investigation of warranty data from dealerships worldwide, leveraging advanced analytical tools and methodologies to track trends and pinpoint recurring quality defects. • Collaboration: Acted as a liaison between engineers, the factory, and the field teams, actively participated and contributed to the weekly Factory Quality Feedback meetings held at the headquarters, where we discussed key production & dealerships defects. • Presentation: Delivered… Show more • Quality Analysis: Performed investigation of warranty data from dealerships worldwide, leveraging advanced analytical tools and methodologies to track trends and pinpoint recurring quality defects. • Collaboration: Acted as a liaison between engineers, the factory, and the field teams, actively participated and contributed to the weekly Factory Quality Feedback meetings held at the headquarters, where we discussed key production & dealerships defects. • Presentation: Delivered comprehensive presentations, ensuring stakeholders at all levels were informed and aligned with quality metrics, challenges, and proposed solutions. Show less • Quality Analysis: Performed investigation of warranty data from dealerships worldwide, leveraging advanced analytical tools and methodologies to track trends and pinpoint recurring quality defects. • Collaboration: Acted as a liaison between engineers, the factory, and the field teams, actively participated and contributed to the weekly Factory Quality Feedback meetings held at the headquarters, where we discussed key production & dealerships defects. • Presentation: Delivered… Show more • Quality Analysis: Performed investigation of warranty data from dealerships worldwide, leveraging advanced analytical tools and methodologies to track trends and pinpoint recurring quality defects. • Collaboration: Acted as a liaison between engineers, the factory, and the field teams, actively participated and contributed to the weekly Factory Quality Feedback meetings held at the headquarters, where we discussed key production & dealerships defects. • Presentation: Delivered comprehensive presentations, ensuring stakeholders at all levels were informed and aligned with quality metrics, challenges, and proposed solutions. Show less

Integration Consultant

• Feb 2017 - Oct 2017

• Product Ownership for Integration: Lead WalkMe tool & Salesforce Integration process and product ownership. Acting as the bridge between developers, management, and partners to ensure product functionalities aligned with business requirements and user needs. • Global Market Adaptation: Coordinated translations for the global rollout of a new CRM system, ensuring the product was adaptable and relevant to diverse international markets. The rollout comprised within over 10 countries… Show more • Product Ownership for Integration: Lead WalkMe tool & Salesforce Integration process and product ownership. Acting as the bridge between developers, management, and partners to ensure product functionalities aligned with business requirements and user needs. • Global Market Adaptation: Coordinated translations for the global rollout of a new CRM system, ensuring the product was adaptable and relevant to diverse international markets. The rollout comprised within over 10 countries (LATAM, APAC) with different requirements for each market. • User Training and Support: Designed and developed comprehensive training materials, facilitating efficient user adoption and ensuring users could derive maximum value from the platform. Show less • Product Ownership for Integration: Lead WalkMe tool & Salesforce Integration process and product ownership. Acting as the bridge between developers, management, and partners to ensure product functionalities aligned with business requirements and user needs. • Global Market Adaptation: Coordinated translations for the global rollout of a new CRM system, ensuring the product was adaptable and relevant to diverse international markets. The rollout comprised within over 10 countries… Show more • Product Ownership for Integration: Lead WalkMe tool & Salesforce Integration process and product ownership. Acting as the bridge between developers, management, and partners to ensure product functionalities aligned with business requirements and user needs. • Global Market Adaptation: Coordinated translations for the global rollout of a new CRM system, ensuring the product was adaptable and relevant to diverse international markets. The rollout comprised within over 10 countries (LATAM, APAC) with different requirements for each market. • User Training and Support: Designed and developed comprehensive training materials, facilitating efficient user adoption and ensuring users could derive maximum value from the platform. Show less

Quality Analyst

• Aug 2016 - Dec 2016

PLM/Bill of Materials Data Analyst

• Jan 2016 - Jun 2016

Transport Data Analyst

• Apr 2015 - Sep 2015

Sponsored Student - BEng Mechanical Engineering - Birmingham City University

• Jul 2013 - Sep 2014

Environmental Engineer Intern

• Jan 2012 - Sep 2012

Operations Assistant

• Jul 2011 - Nov 2011

Intern Engineer

• May 2010 - Jul 2011