Experience

Car Park Valeting

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Car Park Valeting

  • Aug 2021 - Present



Avery Weigh-Tronix

• United States
• Industrial Machinery Manufacturing
• 400 - 500 Employee

• Service Delivery Manager

  • Oct 2019 - Aug 2021

  Service Delivery Manager for Avery Weigh-Tronix, leading a team of highly skilled mechanical and electrical weighing engineers across the South West of the UK. We deliver a market leading weighing service to a wide variety of customers from varying industries across the United Kingdom. Key Focus Areas - • Pro-actively perpetuate a culture of continuous improvement • Coaching, mentoring and developing all staff to raise the bar in terms of staff capability and to ensure that a very motivated, highly effective, productive and flexible work force is in place • Improve and maintain individual and team performance against defined service delivery objectives, tracking performance against set metrics • Implementation of business strategy through organisation and leadership • Ensure delivery of business key performance indicators Show less



HM Forces

• Armed Forces
• 700 & Above Employee

• Workshop Manager / Project Manager

  • Oct 2014 - Oct 2019

  Responsible for developing and managing the critical relationships between 4 service managers , 55 skilled tradesmen of the Engineering workshop and the key stakeholders of a Logistics organisation of over 600 staff.Project managed numerous events and training packages including a three day event for over 3000 people. This project required negotiating and coordinating with multiple agencies across the UK. The project came in under budget (Similar event in the past had made a loss) the money saved, was used to pay for a local community engagement event. Conducted a LEAN analysis in order to facilitate changes to a wasteful equipment issue and exchange process. This resulted in an annual saving to the organisation of over £30,000.Designed, implemented and managed the induction process for all new employees. This started with a comprehensive briefing pack sent once accepted for a role, culminating in a workplace induction programme which ensured full compliance for new employees. As well as course design, this involved co-ordinating staff and resources from across the organisation.Negotiated a re-alignment of the corporate strategy in relation to non core deliverables of the workshop. This re-alignment increased core productivity across the whole organisation.Reviewed and streamlined various internal processes, resulting in increased output and improved compliance with the equipment care auditing regime for service managers and junior managers. Show less

• Facilities and Logistics Manager

  • Sep 2012 - Sep 2014

  Lead Manager for a complex military barracks with technical, office and living accommodation for an organisation of over 600 personnel. After providing a successful business case to the senior stakeholder, Project managed the restructuring and relocation of the organisations stores facility in order to cut down on wastage of time and space. This saved the organisation over £45,000 annually and improved customer service deliveryThe role included inventory management, efficient utilisation of a complex supply chain, a stringent auditing regime, provisioning and equipment management and managing multiple premises ensuring health and safety, fire safety and waste management compliance. This high pressure and demanding role required flexibility and the ability to deliver results in very demanding circumstances. Show less

• Communications Equipment Manager

  • Jun 2013 - Jan 2014

  This role required me to step into a failing department and introduce the processes to ensure correct management and accounting of key operational equipment, ensuring it was ready for operationsResponsible for the training of all staff and stakeholders in the new processes, as well as the use and maintenance of the equipment for staff and customers. Took on all HR and developmental support responsibilities for the 10 staff within my team.Due to the very sensitive nature of the organisation I had to undergo Developed Vetting security clearance (DV) which is still valid. Show less

• Senior Training Manager/Military Trainer

  • Sep 2008 - Sep 2012

  Developed and delivered training to technically skilled middle managers on the prestigious Artificer Command and Field Course which is designed to prepare middle managers for promotion to senior manager roles. As well as training on core subjects was responsible for developing and running the Command Post Exercise (CPX) a complex and highly intensive exercise which became the main tool for practically assessing the performance of students. From the pool of 30 military and civilian training managers was twice voted as the best, winning two awards for innovation. Show less



Gilmore Consultancy LTD

• North and East Midlands

• Business Development Manager

  • Jul 2017 - Sep 2019

  Responsible for the operational and procedural standards of up to 40 franchisee operated Tesco Hand Car Washes. Responsibilities include H&S and environmental compliance, business development, marketing, auditing, assessing and interviewing potential franchisees, investigation of customer complaints, educating, motivating and training franchisees and their employees to ensure positive development and growth within their business in order to achieve sustainable growth for the future of the franchisee and our own company. Show less



Gilmore Consultancy Ltd.

• United Kingdom
• Construction
• 1 - 100 Employee

• Regional Manager

  • Jul 2017 - Jul 2017