Experience

Pacbrake Company

• Canada
• Automotive
• 1 - 100 Employee

• Technical Support Representative

  • Nov 2022 - Present



Plett Truck Repair Ltd.

• Canada
• Truck Transportation
• 1 - 100 Employee

• Parts Advisor

  • Sep 2022 - Nov 2022



BD Diesel

• Canada
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Technical Team Lead and US Western Territory Rep

  • May 2014 - Sep 2022

  Cold calling customers to generate or renew sales interest and product revenue. Process purchase orders both large and small to Jobbers, Distributors and Warehouses. Check backorder statuses and update customers on the estimated ship date of their orders. Enter RMAs for Warrantys, Repairs or Returns. Work with engineering in order to improve dealer knowledge of our products and assist with suggestions to improve our products. Work with Marketing to produce innovative, informative and entertaining content to engage more followers and potential customers. General sales monitoring to watch for changes in buying behavior with various large customer accounts. Solve issues with products using technical knowledge and background with the assistance of product manuals and engineers to lower warrantys and return volume. Load up, then drive to and set up and work trade shows, Dealer events and WD events like SEMA and other locations all across the US North West. Work with our outside sales reps and perform some outside sales while on the road to these events and in house. Record all info in CRM so that all company members are able to keep thumb on the Industry Pulse. Show less



Edenflo pump truck services

• Hydro Excavator and Fleet Maintenance

  • Oct 2011 - May 2014

  Service and lubricate all trucks and machinery. Make notes and alert management to any safety issues or broken parts. Assist driver of Vacuum truck when required Cleaning septic tanks. Locating and Hydro flushing main lines and drainage lines. Video inspection and location via sond and transmitter. Hydro excavating to expose gas, sanitary, storm and electrical lines. Cleaning perimeter drains and solving issues on site. Confined space entry. Perform heavy lifting of concrete slabs and steel manhole lids to gain access. Cleaning catch basins, trough drains, sumps and pump chambers. Using skills on-site to fabricate tools and make jobs easier. Show less



Prestige Hot Tubs

• Service Manager and Sales Representative

  • Jun 2010 - Oct 2011

  Managed multiple technicians time effectively. Repair fleet vehicles or maintain as required. Process Warranty claims and order parts as needed. Handle customer service issues relating to the operation and use of their hot tub. Deliver hot tubs to customers homes. Give orientations on our product for proper and safe use of the chemicals and spa. Ensure all fleet vehicles are up to date on their service and repairs. Repair and upgrade customers hot tubs and swim spas as necessary. Show less



Willowbrook Dodge Chrysler Jeep

• Lot Manager

  • Mar 2009 - Jun 2010

  Assisted staff in the service area with locating and prepping vehicles for repairs. Locate and bring up vehicles for customers in the lot as required by sales staff. Picked up vehicles from dealer to dealer trades and delivered them to our facility. Cleaned out vehicles from top to bottom paying strict attention to detail, inside and out. Buff out scratches from the paint of used vehicles to improve resale value. Perform Pre Delivery Inspections both with new vehicles and used vehicles. Inspect new vehicles as they come off the truck and sign off on the delivery sheets. Drive the vehicles to and from repair facilities and to get fuel. Delegate work to other lot staff to ensure the business runs smooth and efficient. Show less



Tractorhill Sales Ltd.

• Heavy Duty Mechanic

  • Jan 2004 - Feb 2009

  Unload imported equipment from shipping containers. Pressure wash and sanitize equipment for Environment Canada inspections. Assemble, repair and rebuild bulldozers, excavators and wheel loaders. Diagnosed engine, electrical and hydraulic issues. Install new accessories and electronics as required. Assisted supervisor with special projects and repairs. Ordered parts for various makes, models and years of equipment. Build hydraulic lines for attachments and for part replacements. Maintained office organized and sanitized Loaded and unloaded machinery onto flat deck trailers and lowbed trailers. Make repairs to engine brakes, exhaust brakes and air brake systems as required. Diagnose running issues on machinery or vehicles. Operated all equipment in the yard with ease and precision. Show less