Daniel Kiometzis

Knowledge Gap Analyst at SurveyMonkey
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Contact Information
us****@****om
(386) 825-5501
Location
Ireland, IE
Languages
  • German Native or bilingual proficiency
  • English Native or bilingual proficiency
  • French Elementary proficiency
  • Dutch Elementary proficiency
  • Greek Limited working proficiency
  • Portuguese Limited working proficiency

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Credentials

  • Latin Proficiency
    -

Experience

  • Momentive.ai
    • United States
    • Internet Publishing
    • 500 - 600 Employee
    • Knowledge Gap Analyst
      • 2012 - Present

      • Responsible for billing knowledge of 50 support representatives across three continents • Creating training material for on-boarding new support representatives • Identifying gaps and recommend course of action for process improvement • Producing quarterly reports indicating pain points • Handling billing escalations and negotiating intricate issues for B2B customers • Leading retention efforts having acquired in-depth knowledge of all company products • Handling the German speaking market localisation projects for the SurveyMonkey site, marketing material and help resources • Sourcing and Recruitment: Reviewing German candidate CVs, qualifying candidates, evaluating language tests and conducting interviews in English and German during hiring process. Show less

  • AXON
    • Athens, Greece
    • German Teacher
      • 2010 - 2012

      • Taught German at different levels and for different age groups • Exam preparation • Assessed students’ language competence and prepared quarterly reports • Taught German at different levels and for different age groups • Exam preparation • Assessed students’ language competence and prepared quarterly reports

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Senior Advisor
      • 2009 - 2012

      • Provided customer support via email to German speaking iTunes Store customers (DACH) • Mentored junior team members • Updated internal resources for customer support team • Provided customer support via email to German speaking iTunes Store customers (DACH) • Mentored junior team members • Updated internal resources for customer support team

  • Berlitz Corporation
    • United States
    • Education
    • 700 & Above Employee
    • German Teacher
      • 2004 - 2009

      • Taught general and business German (one-to-one, groups, corporate in-house) • Assessed students’ language competence • Taught general and business German (one-to-one, groups, corporate in-house) • Assessed students’ language competence

  • Ofsted
    • Government Administration
    • 700 & Above Employee
    • Senior Administrator
      • 2002 - 2003

      • Updated OFTED RSA database • Security checks for employees in childcare (e.g. criminal records) • Updated OFTED RSA database • Security checks for employees in childcare (e.g. criminal records)

Education

  • University of Düsseldorf
    Teaching of English and History, Education

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