Experience

AtmosFX

• United States
• Animation and Post-production
• 1 - 100 Employee

• Director Of Operations

  • Sep 2016 - Present

  • Responsible for strategic planning, P&L management, and ground-level tactical execution for a holiday decorations company that processes up to 1,400 orders per day during peak seasons. • Started in customer support and was promoted to Customer Support Manager within 6 months. Moved into Operations Manager role in 2018, then Director of Operations in 2022. • Create and track Key Performance Indicators after initiating a data tracking program. • Documented onboarding and formalized operational processes and protocols. • Negotiate third-party SaaS contracts and periodically review for service quality, cost, and terms. • Evaluate and propose process improvements, waste reduction, and enhancements to efficiency. • Hire and train seasonal staff, with an exceptional history of retention and return contractors. • Led the transition to fully remote work without sustaining loss or a drop in service quality. • Absorbed a full-time supervisor’s role into current responsibilities during a Lean transition. • Manage physical inventory valued at ~$1M, ensuring orderly tracking and shipping standards. • Lead regular team meetings to address concerns and opportunities that arise. • Direct activities related to webstore operations, payroll processing, marketing, and branding efforts. • Oversee web developers and service as primary contact on IT projects. Show less



Gotham Sound and Communications, Inc.

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Shipping Manager

  • 2013 - 2015

  • Operated the shipping department for an international audio equipment distributor. • Regularly updated comprehensive knowledge of tariff codes, lithium battery regulations, and country-specific restrictions to complete customs paperwork and ensure final delivery. • Managed daily incoming inventory using business management software (MAS90/SAGE100). • Developed relationships with FedEx and UPS reps to negotiate rates, customize software, locate lost packages, and develop logistics solutions. • Oversaw merchandise display, stock management, and vendor/client relations. Show less



PR Newswire

• United States
• Public Relations and Communications Services
• 700 & Above Employee

• Assistant Editor

  • 2011 - 2013

  • Edited video pieces including B-roll packages, internal videos, FDA approval videos, and web promos. • Directed, recorded, and edited radio promotional spots for both English and Spanish speaking markets. • Converted physical hard drive backups to shared network storage and created a database catalog. • Managed data backup and video format conversion of incoming projects. • Provided technical support for field producers in various aspects of video production. • Edited video pieces including B-roll packages, internal videos, FDA approval videos, and web promos. • Directed, recorded, and edited radio promotional spots for both English and Spanish speaking markets. • Converted physical hard drive backups to shared network storage and created a database catalog. • Managed data backup and video format conversion of incoming projects. • Provided technical support for field producers in various aspects of video production.



Mary’s Gourmet Diner

• Assistant Manager

  • 2010 - 2011

  • Promoted from line cook to assistant manager at a gourmet breakfast restaurant. • Identified process inconsistencies and produced the restaurant’s employee training manual. • Ran expo, trained employees, and maintained restaurant inventory. • Promoted from line cook to assistant manager at a gourmet breakfast restaurant. • Identified process inconsistencies and produced the restaurant’s employee training manual. • Ran expo, trained employees, and maintained restaurant inventory.



Gillder Frontier

• Sound Recordist (Project/Contract)

  • Jan 2009 - Jan 2009

  I managed two assistants and handled recording of production sound on the feature film Stalemate. I managed two assistants and handled recording of production sound on the feature film Stalemate.



Absolute Pitch

• Intern

  • Aug 2007 - Aug 2007

  I completed cue sheets for network television documentaries, designed and mix effects for WW2 documentary footage, setup and maintained recording sessions, and learned basic mixing studio technique. I completed cue sheets for network television documentaries, designed and mix effects for WW2 documentary footage, setup and maintained recording sessions, and learned basic mixing studio technique.