Daniel K. Mayes
UX Research Manager at Verily- Claim this Profile
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Bio
David Jara
Are you looking for a results driven, corporate innovator? I've worked with many talented colleagues over the course of my career, but Daniel is one of my favorites. He has a high impact track record when it comes to corporate innovation, such as a 20% increase in auto insurance quotes through his market segment analytics and sales aid program at State Farm. Can you imagine the conversion ratio and revenue bump from this? Daniel excels in bringing companies from "here to there" through hard work, vision and patient, data based persuasion. You won't find him hiding in a corporate innovation lab, but mixing it up with the rest of us to make corporate culture change and drive results. He has a thorough grasp of big data, business results driven innovation and a special ability to create positive working relationships with peers, reporting colleagues and executives, bringing out the best in product and service development at all levels of the org chart. Daniel is a compelling and interesting presenter who captivates and challenges audiences to think and act beyond the status quo. He was a great manager who will challenge you to do amazing things but enjoy it along the way with a balance of collaboration and autonomy. Daniel has what it takes to get big things done under the most challenging of circumstances.
Lisa Stewart
Daniel was a business partner for my department when I had responsibility for our contact centers. He lead a team to help us improve our results by utilizing customer research to improve our sales processes. He was a great partner, challenged our thinking, listened to our feedback, and brought forward detailed research to help us problem solve. He is collaborative, intelligent, and thorough.
David Jara
Are you looking for a results driven, corporate innovator? I've worked with many talented colleagues over the course of my career, but Daniel is one of my favorites. He has a high impact track record when it comes to corporate innovation, such as a 20% increase in auto insurance quotes through his market segment analytics and sales aid program at State Farm. Can you imagine the conversion ratio and revenue bump from this? Daniel excels in bringing companies from "here to there" through hard work, vision and patient, data based persuasion. You won't find him hiding in a corporate innovation lab, but mixing it up with the rest of us to make corporate culture change and drive results. He has a thorough grasp of big data, business results driven innovation and a special ability to create positive working relationships with peers, reporting colleagues and executives, bringing out the best in product and service development at all levels of the org chart. Daniel is a compelling and interesting presenter who captivates and challenges audiences to think and act beyond the status quo. He was a great manager who will challenge you to do amazing things but enjoy it along the way with a balance of collaboration and autonomy. Daniel has what it takes to get big things done under the most challenging of circumstances.
Lisa Stewart
Daniel was a business partner for my department when I had responsibility for our contact centers. He lead a team to help us improve our results by utilizing customer research to improve our sales processes. He was a great partner, challenged our thinking, listened to our feedback, and brought forward detailed research to help us problem solve. He is collaborative, intelligent, and thorough.
David Jara
Are you looking for a results driven, corporate innovator? I've worked with many talented colleagues over the course of my career, but Daniel is one of my favorites. He has a high impact track record when it comes to corporate innovation, such as a 20% increase in auto insurance quotes through his market segment analytics and sales aid program at State Farm. Can you imagine the conversion ratio and revenue bump from this? Daniel excels in bringing companies from "here to there" through hard work, vision and patient, data based persuasion. You won't find him hiding in a corporate innovation lab, but mixing it up with the rest of us to make corporate culture change and drive results. He has a thorough grasp of big data, business results driven innovation and a special ability to create positive working relationships with peers, reporting colleagues and executives, bringing out the best in product and service development at all levels of the org chart. Daniel is a compelling and interesting presenter who captivates and challenges audiences to think and act beyond the status quo. He was a great manager who will challenge you to do amazing things but enjoy it along the way with a balance of collaboration and autonomy. Daniel has what it takes to get big things done under the most challenging of circumstances.
Lisa Stewart
Daniel was a business partner for my department when I had responsibility for our contact centers. He lead a team to help us improve our results by utilizing customer research to improve our sales processes. He was a great partner, challenged our thinking, listened to our feedback, and brought forward detailed research to help us problem solve. He is collaborative, intelligent, and thorough.
David Jara
Are you looking for a results driven, corporate innovator? I've worked with many talented colleagues over the course of my career, but Daniel is one of my favorites. He has a high impact track record when it comes to corporate innovation, such as a 20% increase in auto insurance quotes through his market segment analytics and sales aid program at State Farm. Can you imagine the conversion ratio and revenue bump from this? Daniel excels in bringing companies from "here to there" through hard work, vision and patient, data based persuasion. You won't find him hiding in a corporate innovation lab, but mixing it up with the rest of us to make corporate culture change and drive results. He has a thorough grasp of big data, business results driven innovation and a special ability to create positive working relationships with peers, reporting colleagues and executives, bringing out the best in product and service development at all levels of the org chart. Daniel is a compelling and interesting presenter who captivates and challenges audiences to think and act beyond the status quo. He was a great manager who will challenge you to do amazing things but enjoy it along the way with a balance of collaboration and autonomy. Daniel has what it takes to get big things done under the most challenging of circumstances.
Lisa Stewart
Daniel was a business partner for my department when I had responsibility for our contact centers. He lead a team to help us improve our results by utilizing customer research to improve our sales processes. He was a great partner, challenged our thinking, listened to our feedback, and brought forward detailed research to help us problem solve. He is collaborative, intelligent, and thorough.
Experience
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Verily
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United States
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Hospitals and Health Care
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700 & Above Employee
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UX Research Manager
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Dec 2021 - Present
Oversight of a research team focused on medical devices. Projects include wearables, surgical, and other hardware solutions. Oversight of a research team focused on medical devices. Projects include wearables, surgical, and other hardware solutions.
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Google
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United States
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Software Development
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700 & Above Employee
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UX Lead
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Aug 2019 - Jan 2022
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Facebook
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Software Development
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700 & Above Employee
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UX Research Manager
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Jun 2018 - Aug 2019
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State Farm ®
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Bloomington/Normal, Illinois Area
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Staff Director, Research
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Dec 2014 - May 2018
Second line leadership over a cross-functional team that includes researchers, data scientists, business analysts, and other skills. After leading the research activities, I created the vision for operationalizing a customer segmentation approach that was used at point of sale with customers to influence customers' decisions. I also acted as the product manager over the technical solution that resulted in increased conversion rates for sales as well as increased customer satisfaction. My role included communicating results to senior executives as well as integrating solution for pervasive use across business areas while simultaneously driving adoption with sales associates through training materials, large and remote group presentations, and other engagements. Show less
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State Farm
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United States
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Insurance
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700 & Above Employee
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Research Manager
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Sep 2007 - Dec 2014
Provided guidance, training, and support to a team of user experience researchers with varying skills and backgrounds. The team developed recommendations for customer and sales associate facing applications. Many of the projects involve moving from legacy systems to modern web and mobile device systems and required balancing speed of delivery with customer satisfaction and acceptance by sales associates. In this capacity, I worked through a cross-functional team (some virtual workers) to define opportunity areas, prioritize work, and activate revenue and growth driving initiatives. This role also required me to provide individual contributions to our success as well. Show less
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Researcher
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Jan 2005 - Sep 2007
As a research psychologist, I designed, executed, and communicated research to modernize the approach to selling insurance and financial services products to our customers. Working at State Farm has allowed me to develop evidence-based results to influence the products and services provided by State Farm to meet the insurance needs of more customers than any other provider in the United States.
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Microsoft
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United States
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Software Development
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700 & Above Employee
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Usability Analyst
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2000 - 2004
Worked in a variety of roles from intern to contractor and vendor providing user experience research services for video game, website, and web application development teams. Achieved many important milestones including the creation of a process to evaluate video game satisfaction and quality, development of recommendations for the initial business application of messenger applications, developed recommendations for the first Surface products, and many others. High impact, fast-paced work with amazing people that sharpened my skills and approach in many ways. Show less
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Flight Safety International
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Daytona Beach, Florida Area
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Researcher
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Aug 1999 - May 2001
Provided research services for pilot selection and training program while completing graduate degree. Research led to the development of height guidelines for commercial airlines to use that allowed for proper pilot selection based on the attributes of aircraft being operated at the time, decreasing turnover and improving safety and increasing work place efficiency. Provided research services for pilot selection and training program while completing graduate degree. Research led to the development of height guidelines for commercial airlines to use that allowed for proper pilot selection based on the attributes of aircraft being operated at the time, decreasing turnover and improving safety and increasing work place efficiency.
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University of Central Florida
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United States
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Higher Education
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700 & Above Employee
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Graduate Research Assistant
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Sep 1997 - May 2000
Worked on a variety of research projects both internal to the university and for vendors, external clients, and government entities. Example research included: computer vs. paper based reading for speed and comprehension of information; research to recommend control station for Unmanned Aerial Vehicles; development of a model and questionnaire to gauge video game engagement/fun. Clients included DARPA, NASA, Walt Disney Theme Parks; US Army and Flight Safety International. Worked on a variety of research projects both internal to the university and for vendors, external clients, and government entities. Example research included: computer vs. paper based reading for speed and comprehension of information; research to recommend control station for Unmanned Aerial Vehicles; development of a model and questionnaire to gauge video game engagement/fun. Clients included DARPA, NASA, Walt Disney Theme Parks; US Army and Flight Safety International.
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Education
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1996 - 2002
University of Central Florida
PhD, Applied Human Factors and Experimental Psychology -
1992 - 1996
Armstrong Atlantic State University
Bachelor of Arts, Psychology
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