Experience

Pensions Management Institute (PMI)

• United Kingdom
• Financial Services
• 1 - 100 Employee

• Business Development Manager

  • Jul 2023 - Present

  - Driving growth at PMI. - Passionate about elevating qualifications in the pensions industry. - Let's connect! - Driving growth at PMI. - Passionate about elevating qualifications in the pensions industry. - Let's connect!



Basepoint Business Centres

• United Kingdom
• Leasing Non-residential Real Estate
• 1 - 100 Employee

• Team Lead Community Sales Manager

  • Oct 2022 - Sep 2023

  - Transformed sales approach by utilising consultative selling methodologies, specifically SPICED, to effectively negotiate and secure deals with diverse stakeholders, including start-ups, SMEs, large corporations, international conglomerates, and public organisations. This strategic shift in approach resulted in increased deal closure rates and expanded client base.- Oversaw and managed the sales and operations of four business centres spanning Sussex, comprising a total of 227 offices and covering over 6000 square meters. Led a dynamic team of 11 sales managers, community managers, and facilities staff. This leadership effort led to improved operational efficiency, heightened customer satisfaction, and bolstered revenue generation.- Developed my team by conducting daily coaching sessions and sharing best practice. Provided hands-on support to close high-value deals.- Implemented proactive account management strategies, resulting in a significant boost in client retention. Achieved this by actively coaching staff, addressing concerns promptly, and systematically analysing Net Promoter Score (NPS) surveys to fine-tune service quality.- Pioneered the development of a reporting dashboard, designed to streamline workflows for the field sales team. This innovative tool effectively tracked key performance indicators (KPIs), sales activities, marketing initiatives, revenue streams, and ticket escalations. This initiative revolutionised data management and decision-making processes, resulting in increased productivity and improved strategic planning capabilities. Show less

• Community Sales Manager

  • Oct 2021 - Oct 2022

  As the Business Centre Manager at Basepoint, an IWG plc brand, I consistently delivered outstanding results by implementing effective sales strategies, nurturing relationships, and prioritising safety and satisfaction for our clients and visitors. My actions directly contributed to the growth and success of our business centre, making it a prime choice for professionals and organisations seeking premium office and meeting space solutions.- Drove the successful sales strategy for serviced office spaces, consistently exceeding monthly targets.- Created and executed a dynamic sales plan to maximise the utilisation of meeting room and event spaces.- Established and nurtured strong relationships with brokers, existing clients, and prospective clients, improving retention and referral rates.- Directed facilities management operations, overseeing multiple contractors to ensure the safety and functionality of the building, resulting in zero major incidents during my tenure. Show less



Advice For You (Thailand)

• Head of Business Development and Sales

  • Jul 2010 - Dec 2020

  I embarked on a journey of growth and achievement during my 10-year tenure in Thailand. Through a series of impactful actions, I transformed a two-person start-up into a thriving consultancy with a diverse, multilingual team of 10, facilitating the dreams of 300 students annually. - Directed the expansion of our consultancy, cultivating a dynamic, multicultural team that excelled in placing students in prestigious institutions across the UK, USA, Australia, New Zealand, and Canada. - Leveraged data insights to enhance sales strategies, leading to increased revenue and improved team performance. - Collaborated closely with education providers to orchestrate annual and quarterly promotions. - Implemented a target-driven sales approach, aligning prospective clients, internal remuneration packages, and sub-agents. - Managed key stakeholder relationships, nurturing partnerships and contracts with educational institutions, sub-education agents, language schools, secondary schools, and clients, ensuring mutually beneficial outcomes. - Sustained key partnerships, fostering robust relationships with key stakeholders to advance the agency's mission and goals. - Collaborated actively, working closely with diverse stakeholders, representing both the agency and education providers at prominent education fairs, and facilitating their international teams in achieving their strategic growth plans. - Inspired the Team: Drove the consultancy team to excellence, earning us the esteemed "Top Agency Sales Performance" award from Stafford House UK & USA (Cambridge Education Group) in 2016. - Industry Collaboration: Contributed to the collective success of the industry by engaging in networking and industry events within TIECA. Show less



Hexpress Healthcare Ltd

• United Kingdom
• Health, Wellness & Fitness
• 1 - 100 Employee

• Digital Marketing Analyst

  • Jan 2007 - Jan 2009

  - Demonstrated analytical skills through market analysis, CRM analysis, segmentation, price analysis, and model building. - Provided recommendations based on market intelligence derived from a range of external sources. - Independently identified a new sales & marketing opportunity through my analytical skills. - Drove new product launch with clear communication, teamwork, and strategic planning. - Collaborated with Product Managers to develop digital marketing strategy. Show less



Comfort Click

• Digital Marketing Analyst

  • Jan 2007 - Jan 2009

  - Demonstrated analytical skills through market analysis, CRM analysis, segmentation, price analysis, and model building. - Provided recommendations based on market intelligence derived from a range of external sources. - Independently identified a new sales & marketing opportunity through my analytical skills. - Drove new product launch with clear communication, teamwork, and strategic planning. - Collaborated with Product Managers to develop digital marketing strategy. Show less