Experience

AccessPay

• United Kingdom
• Financial Services
• 100 - 200 Employee

• Implementations Consultant

  • Apr 2022 - Present



Conferma Pay

• United Kingdom
• IT Services and IT Consulting
• 1 - 100 Employee

• Implementation Manager

  • Jan 2021 - Apr 2022

  Primary Responsibilities: PAPI/BAPI Integrations:Technical lead for all API integrations existing and new.Audit existing integrated partners to ensure functionality serves customer requirement.Attend kick off calls for new integrationsCreate test environments for new integrationsSupport all API integrations during implementation and certification phaseDocument new & existing API abilities/restrictions to distribute to the business.Manage new FTPS requests and assist professional services teamBanking Integrations:Attend weekly calls for new banking integrationsConfigure and test new integrationsManage new card images with marketing and infrastructureAssist infrastructure with importing new transaction filesSupport issuer and business development team with pilot clientAttend internal project meeting to report status for each project Implementations:Manage implementation team to ensure all responsibilities are completed to the required standardEnsure the implementation process can be monitored in such a way to ensure that all parties are aware of progress and responsibilitiesGather feedback on a regular basis to constantly improve the on-boarding process and customer experienceRecommendation for improvements to processes and softwareOn boarding process documentation maintenanceTraining for team members and support teamMigrate inbox to Zendesk

• Implementations and Integrations

  • Jan 2019 - Jan 2021

• Technical Support Executive Business Development

  • Jul 2018 - Jan 2019

  Working with the Global Business Development Team in the role of Technical Support Executive. My responsibility was for supporting our global TMC partners with their technical requirements and managing any requests for development.

• Customer Support

  • Mar 2016 - Jul 2018



Amber Road

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• IT Support

  • Mar 2010 - Mar 2016