Experience

University of Minnesota - Athletics Department

• United States
• Spectator Sports
• 1 - 100 Employee

• Ticketing Operations Intern

  • Jul 2023 - Present

  Paciolan Expertise: Proficient in utilizing Paciolan, the primary ticketing solution, donor management, and customer relationship management software. Experienced in leveraging these tools to enhance the overall fan experience and maximize revenue potential.Database Management: Skilled in effectively managing databases, ensuring accurate and up-to-date information on customers, donors, and ticket sales. Meticulous attention to detail to maintain data integrity.Ticketing Compliance: Well-versed in ticketing compliance standards and procedures. Adept at conducting sales audits and revenue balancing to ensure accurate financial reporting.Team Supervision: Experienced in supervising and mentoring part-time student staff. Exceptional leadership skills to inspire and guide team members, fostering a positive and productive work environment. Show less

• Fan Relations Representative

  • Aug 2021 - Jul 2023

  Timely and Accurate Ticket Information: Proven track record in delivering prompt and accurate ticket information to fans. Skilled in efficiently processing ticket orders and providing comprehensive details regarding seating, availability, and pricing.Polite and Professional Communication: Well-versed in effectively communicating with customers, even in high-pressure situations. Exceptional interpersonal skills enable me to remain calm, empathetic, and courteous while addressing customer concerns and resolving issues.Email Management: Experienced in managing email inquiries and promptly providing informative and helpful responses. Strong written communication skills allow me to articulate complex information clearly and concisely, ensuring customer satisfaction.Efficient Will Call Operations: Proficient in managing will call procedures, including locating, filing, and distributing tickets. Meticulous attention to detail ensures smooth operations and minimizes delays for fans.Building Positive Customer Relationships: Skilled at building strong and positive relationships with fans. Dedicated to understanding their needs, providing personalized assistance, and exceeding their expectations. Aiming to foster loyalty and promote fan advocacy. Show less



TPI Hospitality

• United States
• Hospitality
• 100 - 200 Employee

• Guest Service Representative at AC Hotel by Marriott

  • Jun 2023 - Present

  Exceptional Customer Service: Delivering outstanding service to hotel guests with warmth and professionalism. Proactively addressing inquiries and resolving concerns promptly. Check-In and Check-Out Procedures: Efficiently handling guest registrations, verifications, payments, and providing essential stay information. Reservation Management: Experienced in booking, modifying, and canceling reservations while ensuring accurate guest data. Concierge Services: Personalizing guest experiences with local recommendations and assistance for a memorable stay. Communication and Multitasking: Strong verbal and written skills for effective interaction and multitasking with attention to detail. Problem-Solving: Proactively resolving guest concerns to ensure satisfaction and enhance the overall experience. Cash Handling: Proficiently managing cash transactions and maintaining secure and accurate records. Collaborative Teamwork: Working effectively with colleagues and other departments for a seamless guest experience. Show less



Minnesota Timberwolves

• United States
• Spectator Sports
• 200 - 300 Employee

• Wolves Assist

  • Oct 2022 - Apr 2023

  Energetic Guest Engagement: Known for engaging guests with infectious energy and enthusiasm throughout their entire experience. Skilled at creating a welcoming and positive atmosphere that leaves a lasting impression. Welcoming and Directing: Experienced in welcoming and directing fans at primary arena entrances, access points, and specific locations within the arena and inner concourse. Proficient in providing clear directions and assistance to ensure guests navigate the venue smoothly. Customer Inquiry Support: Adept at promptly answering guest questions as they enter the building and navigate the arena. Equipped with extensive knowledge of the venue and its offerings to provide accurate and helpful information. Creative Problem-Solving: Skilled in assisting Action Pack, Ushers, and Security teams by greeting guests and using creative problem-solving techniques to resolve issues efficiently. Capable of addressing ticketing concerns and finding innovative solutions to ensure guest satisfaction. Collaborative Resolution: Works seamlessly with other team members at the resolution centers to diagnose and solve more complex ticketing issues. Strong teamwork and communication skills allow for effective collaboration in resolving guest concerns. Show less



Minnesota United FC

• United States
• Spectator Sports
• 100 - 200 Employee

• Stadium Operations

  • Mar 2022 - Oct 2022

  Game Day Setup and Tear Down: Experienced in assisting with the management and organization of game day setups, execution, and tear down. Proficient in coordinating various tasks, ensuring that everything is in place for a successful event and efficiently dismantling the setup once the event concludes. Team Collaboration: Skilled in working collaboratively with a team to complete the necessary setup of special events in accordance with event layouts. Capable of coordinating efforts, communicating effectively, and maintaining a cohesive work environment to achieve operational excellence. Event Management Support: Adept at providing support in the planning and execution of special events. Well-versed in following event guidelines, managing logistics, and ensuring all required equipment and resources are readily available. Stadium Maintenance and Organization: Experienced in assisting with maintenance, upkeep, and organization within the stadium. Proficient in identifying areas that require attention, implementing effective maintenance plans, and ensuring a clean and organized environment for guests and staff. Attention to Detail: Meticulous in paying attention to details to ensure that all aspects of game day setups, special events, and stadium maintenance are carried out flawlessly. Committed to delivering high-quality results that meet or exceed expectations. Show less



Sisters’ Sludge Coffee Cafe and Wine Bar

• Minneapolis, Minnesota, United States

• Barista

  • Jan 2020 - Sep 2021

  Beverage Specialist: Proficient in crafting a wide range of hot and cold beverages, with expertise in coffee and espresso drinks. Ensures consistent quality using various brewing methods and precise ingredient measurements. Customer-Centric Approach: Welcomes and engages customers, actively listening to preferences, and providing personalized recommendations. Passionate about educating customers on menu options and flavor profiles. Efficient Station Management: Knowledgeable in opening and closing the coffee station, maintaining inventory levels, and monitoring product freshness. Diligent in equipment maintenance and following protocols. Food and Presentation: Experienced in basic food preparation, including pastries and sandwiches. Ensures appetizing presentation and exceptional service. Show less



University of Minnesota

• United States
• Higher Education
• 700 & Above Employee

• Student Custodian

  • Sep 2019 - Mar 2020



Hazellewood Grill and Tap Room

• Germany
• Restaurants

• Host

  • May 2018 - Aug 2019