Daniel Graver
Senior Technical Support Specialist at FullStory- Claim this Profile
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Bio
Micky G.
Daniel is methodical, capable, and passionate about providing the best possible support to customers. He has successfully demonstrated the technical skills to be a top notch technical escalation operator as well as the customer and strategic skills to manage a busy, mission critical service desk. Daniel's years of experience have given him a thorough understanding in both the operation and continuous improvement of an ITIL-based service desk, and he's added a great deal of value to Squiz's customer care team and processes. I can heartily recommend Daniel for any operational or strategic customer support position he might be inclined to pursue.
Micky G.
Daniel is methodical, capable, and passionate about providing the best possible support to customers. He has successfully demonstrated the technical skills to be a top notch technical escalation operator as well as the customer and strategic skills to manage a busy, mission critical service desk. Daniel's years of experience have given him a thorough understanding in both the operation and continuous improvement of an ITIL-based service desk, and he's added a great deal of value to Squiz's customer care team and processes. I can heartily recommend Daniel for any operational or strategic customer support position he might be inclined to pursue.
Micky G.
Daniel is methodical, capable, and passionate about providing the best possible support to customers. He has successfully demonstrated the technical skills to be a top notch technical escalation operator as well as the customer and strategic skills to manage a busy, mission critical service desk. Daniel's years of experience have given him a thorough understanding in both the operation and continuous improvement of an ITIL-based service desk, and he's added a great deal of value to Squiz's customer care team and processes. I can heartily recommend Daniel for any operational or strategic customer support position he might be inclined to pursue.
Micky G.
Daniel is methodical, capable, and passionate about providing the best possible support to customers. He has successfully demonstrated the technical skills to be a top notch technical escalation operator as well as the customer and strategic skills to manage a busy, mission critical service desk. Daniel's years of experience have given him a thorough understanding in both the operation and continuous improvement of an ITIL-based service desk, and he's added a great deal of value to Squiz's customer care team and processes. I can heartily recommend Daniel for any operational or strategic customer support position he might be inclined to pursue.
Experience
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FullStory
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United States
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Software Development
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300 - 400 Employee
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Senior Technical Support Specialist
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Jul 2022 - Present
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Squiz
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Australia
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IT Services and IT Consulting
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200 - 300 Employee
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Service Experience Manager
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Oct 2021 - May 2022
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Customer Support Manager
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Sep 2021 - Oct 2021
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Senior Support Operations Specialist
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Apr 2020 - Sep 2021
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Triage Team Lead
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Apr 2019 - Mar 2020
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Systems Support Engineer
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Oct 2013 - Apr 2019
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Business & IT Manager
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2007 - 2013
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