Experience

Wyatt International

• United Kingdom
• Advertising Services
• 1 - 100 Employee

• Finance & Operations Manager

  • Oct 2021 - Present

• Finance Assistant

  • Aug 2017 - Oct 2021



Partumis Metal Limited

• Rugeley, Staffordshire, United Kingdom

• Financial Controller

  • May 2016 - Jun 2017



Qlog Ltd

• Rugeley, United Kingdom

• Administration Assistant

  • Jun 2011 - Jan 2016

  Providing an administrative ‘back-bone’ to the organisation and maintaining accurate accounting records within purchases and sales ledger. Liaising with colleagues, customers, suppliers via telephone and email as well as face-to-face. First point of contact for invoice discounting company. Raising supplier payments, posting into accounts package, sending remittance advice notes. Processing staff expenses, reconciling supplier accounts, updating cash-flow spreadsheets all on a weekly/monthly basis. Using bespoke purchase order software to process supplier invoices with complete audit trail. General administrative duties: processing incoming mail, filing, scanning, photocopying, organising, archiving, and ad hoc requests from Directors and management.



Forever 21

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Head Cashier

  • Oct 2010 - Feb 2011

  Leadership of a large team of individuals in a fast paced retail environment. Ensuring all cashiers had full training on POS system and customer service expectations and aiding Associates with customer service skills as required. Authorising refunds and exchanges, cashing in and out of tills, resolving any discrepancies. Answering external telephone calls and resolving customer issues with online orders. Aiding management with additional responsibilities and offering assistance to customers with exceptional customer service.



Morrisons

• United Kingdom
• Retail
• 700 & Above Employee

• Department Supervisor

  • Jul 2008 - Oct 2010

  I started at Morrisons as a checkout operator in July 2008, by July 2009 I had gained a promotion to checkout supervisor. This carried the responsibility of managing 22 checkouts, 4 self-scan units, kiosk and customer services and all checkout operators on shift which could go over and above 25 members of staff. Maintaining high levels of customer service, tidiness, cleanliness as well as keeping staff training manuals up to date with regular phase tests and cashier observations. I started at Morrisons as a checkout operator in July 2008, by July 2009 I had gained a promotion to checkout supervisor. This carried the responsibility of managing 22 checkouts, 4 self-scan units, kiosk and customer services and all checkout operators on shift which could go over and above 25 members of staff. Maintaining high levels of customer service, tidiness, cleanliness as well as keeping staff training manuals up to date with regular phase tests and cashier observations.