Daniel Hilliard
Feature activation specialist at Phorest Salon Software- Claim this Profile
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Bio
Credentials
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Looker Studio for Beginners
LinkedInJan, 2023- Nov, 2024 -
SQL Queries Made Easy
LinkedInNov, 2022- Nov, 2024 -
SQL Essential Training
LinkedInOct, 2022- Nov, 2024 -
Learning REST APIs
LinkedInJan, 2022- Nov, 2024 -
Time Management: Working from Home
LinkedInJan, 2021- Nov, 2024 -
Being an Effective Team Member
LinkedInOct, 2020- Nov, 2024 -
Improving Your Thinking
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Improving Your Listening Skills
LinkedInMay, 2020- Nov, 2024 -
The Five Thieves of Happiness (getAbstract Summary)
LinkedInApr, 2020- Nov, 2024 -
Developing a Learning Mindset
LinkedInMar, 2020- Nov, 2024 -
Introduction to Web APIs
LinkedInMar, 2020- Nov, 2024 -
Programming Foundations: Databases
LinkedInMar, 2020- Nov, 2024
Experience
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Phorest Salon Software
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Ireland
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Software Development
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200 - 300 Employee
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Feature activation specialist
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Jun 2023 - Present
Creating and building client's apps working closely with the onboarding team so our clients get the best start to their journey in Phorest.
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Technical Support
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Apr 2016 - Jun 2023
Working within the support team to resolve client issues with haste and accuracy, To go above and beyond to give our Salons the best experience of our software possible. We take incoming calls and also work from a call log and document every detail. We also remove access the salon's PC/MAC to help with installs and hardware set-ups like Printers and Cash draw's Main Accountabilities ⦁ Helping customers resolve technical issues⦁ Working closely with Development and Web design teams⦁ Making a documentation trail⦁ Help Salon's understand how to use our software⦁ Installing POS software for US clientsKnowledge/Experience ⦁ Good Knowledge of Windows and the Phorest Software⦁ Installation of verious hardware from Recipt Printers to credit card processing devices⦁ Customer Service is Key ⦁ Being able to think on my feet and resolve issue's, Escalating where necessaryAchievements: After only 4 months within Phorest i have been given the responsibility of looking into how we can improve the effectiveness of all calls logged by out US salons.Doing daily meeting with Team Leader and Shift Manager. To help come up with action plans on how best to tackle the call time on US. Show less
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Princess Yachts
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United Kingdom
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Maritime Transportation
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700 & Above Employee
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French polisher
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Feb 2010 - Mar 2016
Working as part of a team, preparing and repairing the internal woodwork and furniture of luxury yachts. Prior preparation of furniture before application of finishing coat. Sanding various high build base coats and carrying out any repairs to damaged paint finishes Main Accountabilities • Sand various high build base coats • Carry out any repairs to damaged paint finishes Knowledge/Experience • Use of power air tools and artist brushes for final finish of repairs • Good hand/eye co-ordination with attention to detail • Ability to follow verbal and written instructions • Proven ability to work well as part of a team Show less
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Dixons Carphone
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United Kingdom
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Retail
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700 & Above Employee
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Sales Assistant
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Jul 2008 - Sep 2010
Working with the Carphone Warehouse was rewarding and gave me the platform to be able to apply myself and progress through my chosen career choice. A fast paced sales environment. Ensuring customers where looked after and at the fore front of everything I did. Duties: • Working closely with the store manager • Key Holder • Team Training • Merchandising • Stock and cash management • Running the shop floor • Dealing with customer service • Regional training and coaching on broadband • Team Briefs Achievements: • Becoming Senior sales advisor after 3 months of joining • Winning top performing store for Fixed line broadband sales in the region. Show less
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Abby french polishers Ltd
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Huntingdon uk
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French polisher
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Apr 2007 - Jul 2008
Restoring hard wood furniture; to a very high standard of quality, using French polishing techniques. The company also specialised in on sight location restoration contracts. This was carried out on all types of wooden surfaces in Hotel Bars, public houses, night clubs and restaurants. Etc. Restoring hard wood furniture; to a very high standard of quality, using French polishing techniques. The company also specialised in on sight location restoration contracts. This was carried out on all types of wooden surfaces in Hotel Bars, public houses, night clubs and restaurants. Etc.
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Combined Insurance Co Amer
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United States
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Hospitals and Health Care
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1 - 100 Employee
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Sales Representative
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Jan 2007 - Apr 2007
Self-employed insurance agent, field based. Delivering excellent customer service to existing policy holders and prospective customers alike. Utilizing marketing tools and resources to generate new business. Securing referral’s and set appointments to present to prospective customers. Conduct needs-based, consultative sales presentations to a wide range of independent business people. Develop and maintain a professional presence in the communities in which I worked. Self-employed insurance agent, field based. Delivering excellent customer service to existing policy holders and prospective customers alike. Utilizing marketing tools and resources to generate new business. Securing referral’s and set appointments to present to prospective customers. Conduct needs-based, consultative sales presentations to a wide range of independent business people. Develop and maintain a professional presence in the communities in which I worked.
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Education
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1995 - 2000
St peters School
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1995 - 2000
st peters school
GCSE
Community
