Experience

Interim Healthcare Staffing

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Vice President of Operations

  • Nov 2019 - Present

  Bloomington, MN



Interim HealthCare of Rochester

• United States
• Medical Practices

• Senior Administrator

  • 2018 - Nov 2019

  Simultaneous start-up of Homecare and Hospice agencies. Acquired State licensures, CHAP accreditations, and individual provider numbers. Built a team of professionals with strong clinical skills, fostering a palliative approach of collaborating and transitioning patients from one provider to another. Developed individual operating budgets for both Homecare and Hospice. By offering the opportunity to split roles, it allowed for both entities to begin operation at a lesser financial… Show more Simultaneous start-up of Homecare and Hospice agencies. Acquired State licensures, CHAP accreditations, and individual provider numbers. Built a team of professionals with strong clinical skills, fostering a palliative approach of collaborating and transitioning patients from one provider to another. Developed individual operating budgets for both Homecare and Hospice. By offering the opportunity to split roles, it allowed for both entities to begin operation at a lesser financial burden. 100% staff certification of Tepa Snow Dementia training. Assisted with acquiring a Hospice Medical Director. Established agency wide contracts for DME, pharmacy, and medical supplies. Additionally, contracted for GIP and respite. Initiated training on satisfaction scores, and outcome measures. Established QAPI program for both Homecare and Hospice. Personally trained sales executives to assist with selling in both Homecare and Hospice. Show less



Intrepid Hospice

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• Administrator

  • Sep 2014 - Jan 2018

  Roseville, MN Provides and practices servant leadership. Encourages hands on approach with financials and budget. Engages staff by providing a leader board that depicts daily growth and future success. Has unique understanding of operations and sales that combines both prior and current work experience. By aligning goals of both divisions, initiated a collaborative ICC that has increased the transitioning of patients from home health to hospice by 50%. Recent introduction of disease management… Show more Provides and practices servant leadership. Encourages hands on approach with financials and budget. Engages staff by providing a leader board that depicts daily growth and future success. Has unique understanding of operations and sales that combines both prior and current work experience. By aligning goals of both divisions, initiated a collaborative ICC that has increased the transitioning of patients from home health to hospice by 50%. Recent introduction of disease management program geared towards differentiating local and regional hospices. Most successful financial performance over the last 12 months of 13 offices. Regularly meets and/or succeeds benchmarks set by industry standards. Satisfactions scores are higher than national levels. Continually educates staff and affiliates on Medicare Conditions of Participation, and regulatory compliance. Have worked closely with account executives, and provided education specific to disease processes and communication that encourages referrals. Have also provided sister homecare agencies in 4 locations with PI and emphasis on increasing star ratings. Show less



Curo Health Services, Inc. (Regency Hospice)

• Director of Hospice Operations

  • Jun 2013 - Aug 2014

  Kennesaw, GA Oversaw management, strategy and execution of home/health care services which include staff supervision, metrics management (branch performance), health and safety compliance, budget management, training and orientation, patient relations, socio-community interactions, auditing and investigation and customer service. Implemented new process systems to effect operational efficiency and fluid business operations. Employed exceptional leadership skills in developing policies and operational… Show more Oversaw management, strategy and execution of home/health care services which include staff supervision, metrics management (branch performance), health and safety compliance, budget management, training and orientation, patient relations, socio-community interactions, auditing and investigation and customer service. Implemented new process systems to effect operational efficiency and fluid business operations. Employed exceptional leadership skills in developing policies and operational metrics, monitoring individual and overall agency performance and exceeding monthly set targets. Championed the processing and clearing of 18th months of aged billing worth more than $500,000. Worked closely with physicians and healthcare providers to ensure well-rounded, efficient and responsive patient services are delivered. Facilitated on-going developmental training and coaching to staff on Patient Management, Healthcare “Best Practices” and State/Federal Regulations to enhance performance and productivity as well as align branch initiatives to corporate strategies leading to low rate of employee turnover. Show less



Amedisys Home Health & Hospice (Wentworth Homecare & Hospice)

• Director of Hospice Operations

  • Jul 2001 - Apr 2013

  Greater Boston Area Strategically managed day-to-day agency/branch operations to generate strong brand presence, expand market share, produce revenue growth (financial) and maintain efficient operations by applying strict adherence to applicable federal laws and regulations, developing win-win partnerships with physicians, hospitals, communities and other healthcare/homecare providers and implementing various process improvements thru performance analysis, staff training and client interactions. Played a key… Show more Strategically managed day-to-day agency/branch operations to generate strong brand presence, expand market share, produce revenue growth (financial) and maintain efficient operations by applying strict adherence to applicable federal laws and regulations, developing win-win partnerships with physicians, hospitals, communities and other healthcare/homecare providers and implementing various process improvements thru performance analysis, staff training and client interactions. Played a key role in the attainment of lowest cost of salary per day nationally. Achieved 57%+ NIFO and Annual Revenue of $3.4 Million through development of cost-reduction strategies, reengineering of agency procedural systems, development of customer-centric policies, and proper management of brand reputation (networking). Acted as Point-of-Contact (POC) in completing client requests, resolving operational issues, conducting on-going assessment of patient/family needs and maintaining census growth. Displayed outstanding sales and business management expertise in securing 3-5 PI projects quarterly. Chosen as “Model of Excellence” for the successful joint ventures in the US and recipient of multiple awards and commendations such as “Clinical Excellence, Chairman's Club, Census & Growth, Satisfaction, Benchmarks & QAPI”. Promoted to Director of Hospice Operations in 2003. Show less


Seacoast Pain Institute
• United States
• Medical Practices
• Practice Manager

  • Sep 1995 - May 2001