Experience

Zilker Partners

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Search Engine Optimization Manager

  • Dec 2021 - Present

  SEO Lead in charge ir strategy and optimization SEO Lead in charge ir strategy and optimization


Accenture
• Ireland
• Business Consulting and Services
• 700 & Above Employee
• Senior Search Engine Optimization

  • Jul 2020 - Dec 2021

Advision Development
• Costa Rica
• IT Services and IT Consulting
• 1 - 100 Employee
• Search Engine Optimization Analyst

  • Feb 2020 - Jul 2020

Cheetah Digital
• United States
• Marketing Services
• 100 - 200 Employee
• Global support associate (portuguese)

  • Mar 2018 - Feb 2020


Tek Experts

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• CAM contract admin

  • Jan 2015 - Jan 2016

  CAM ¨contract administrator manager¨, working as a part of the shared services branch in charge of all customer needs and handling their contract information to ensure proper support. Managing technical support and engaging all departments involved on the support process. As a CAM I had the following responsibilities with the clients assigned: • Weekly, monthly and quarterly meeting with internal and external customer to provide end to end follow up and analysis on issues trending or commercial status • Daily follow up with reported cases where support engineers were assigned to work with clients on issues reported. • Review of escalations and problem solving to minimize delays on customer integrations or implementations for current or future contracts. • Continues monitoring of contrast for top mid and low budget contracts that may need renewal, and negotiations for possible renewals and extensions. • Proactive search for opportunities to introduce new support ideas and products for current customers. • Proactive ideas to improve workflow within the department: I developed a new and easier way to approach the customer information for better tracking and support within the department. Show less



IBM

• IT Services and IT Consulting
• 1 - 100 Employee

• brasil contract support

  • Oct 2013 - Jan 2015

  IBM 2013- 2015: Account Support Specialist: In charge of providing support to account holders around the world including Europe, USA, and Brazil: • Database manager to provide information required by customers • Handling access permissions to internal systems for customers in Brazil and united states. • Data analysis and reporting, for weekly meetings with supervisors. • Daily contact with client IBM 2013- 2015: Account Support Specialist: In charge of providing support to account holders around the world including Europe, USA, and Brazil: • Database manager to provide information required by customers • Handling access permissions to internal systems for customers in Brazil and united states. • Data analysis and reporting, for weekly meetings with supervisors. • Daily contact with client



HP

• Azerbaijan
• Online Media

• SME for pps

  • Jan 2010 - Oct 2013

  HP 2010 - 2013 Technical Service Center SME/Trainer/Lead: I was part of the Hardware Department for the Imaging and Printing group, working for technical departments as well as taking the role of Trainer and metrics focal. Main responsibilities: • Quality Analysis, data analysis and reporting. • Identify any gaps in controls and make practical recommendations. • Daily contact with client. • Reviewing development plans and performance. • Technical support on Networking and Printing issues • Working directly with higher technical levels on metrics and new trainings • Updating technical documents and creating new trainings and technical documents for known issues and standard processes. Show less