Experience

Troodon Group

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• EDI Analyst

  • Jul 2022 - Present



HealthSCOPE Benefits

• United States
• Insurance
• 200 - 300 Employee

• Service Delivery Manager/ Senior System Business Analyst

  • Jan 2020 - Jul 2022

  Oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs.

• Service Delivery Consultant

  • Sep 2019 - Jan 2020

  Oversees a number of key functions within the IT department that enable the delivery of a high quality service to end users, and to ensure Service Support and Service Delivery processes are in place to meet business needs.

• Senior Computer Operator

  • Dec 2013 - Sep 2019

  Work with little supervision and follow standard procedures and detailed instructions in performing tasks. Possess a fundamental understanding of the computer operations environment (i.e., operating systems, application systems, terminology, infrastructures, languages, libraries, tools, processes, and procedures). Works with internal staff Operations, Programming, Account Management and external Vendors on routine tasks and exercise judgment within defined procedures and practices to determine appropriate actions. Monitor, track, and execute batch processing for daily, monthly jobs (i.e. elegiblility, claims, positive pay and direct deposit files. Monitor and manage critical path processing for a defined set of systems in a multi-system environment. Verify successful completion of jobs. Recognize common problem conditions, such as abends, replication delays, backups, and inconsistent results, and provide first-level problem diagnosis and resolution using troubleshooting procedures. Provide timely escalation of more complex problems to a technical support resource and/or to the appropriate level of senior staff. Manipulate and/or prioritize batch jobs to meet service level agreements. Complete standard online and paper documentation (e.g., update production manual, check lists, and distribute reports). Responsibilities also include regenerating output with assistance, updating/creating basic control members, monitoring service levels, and participating in scheduled disaster recovery activities. Assist in orienting and training associates with less experience. Also provide technical support to customers, resolving basic issues/inquiries regarding systems, applications, and data.Assume the role of IT Manager / Vendor Manager in their absence.



USAble Life

• United States
• Insurance
• 300 - 400 Employee

• Computer Operator

  • Aug 2003 - Nov 2013

  Work under no supervision and follow standard procedures and detailed instructions in performing tasks. Possess a fundamental understanding of the computer operations environment (i.e., operating systems, application systems, terminology, infrastructures, languages, libraries, tools, processes, and procedures). Work independently on routine tasks and exercise judgment within defined procedures and practices to determine appropriate actions. Monitor, track, and execute batch processing for daily, pac processing, annual statements, monthly, quarterly and year-end. Monitor and manage critical path processing for a defined set of systems in a multi-system environment. Verify successful completion of jobs. Recognize common problem conditions, such as abends, replication delays, backups, and inconsistent results, and provide first-level problem diagnosis and resolution using troubleshooting procedures. Provide timely escalation of more complex problems to a technical support resource and/or to the appropriate level of senior staff. Manipulate and/or prioritize batch jobs to meet service level agreements. Complete standard online and paper documentation (e.g., update production manual, nightly log, monitor sheet, check lists, and distribute reports). Responsibilities also include regenerating output with assistance, updating/creating basic control members, monitoring service levels, and participating in scheduled disaster recovery activities. Assist in orienting and training associates with less experience. Also provide technical support to customers, resolving basic issues/inquiries regarding systems, applications, and data.