General Manager

• Jun 2023 - Present

Assistant Manager Customer Care

• May 2023 - Jun 2023

Head Wrangler and Guest Services Specalist

• Aug 2020 - Present

Coordinate weekend camp trips with property staff to ensure guests have a safe and positive stay at camp. Work closely with other department heads to maintain fluid communication across all departments at the camp.

Guest Services Specialist

• Mar 2022 - Aug 2022

Oversaw 5 program areas including hiking, fishing, open recreation, challenge course, and nightly events. Directly supervised 10 employees to promote optimal team dynamics to ensure a positive experience for guests. Possessed knowledge, ability, and skills to implement Young Life’s Emergency Action Plan during severe weather, injuries, and other unforeseeable circumstances.

Guest Services Specialist

• May 2021 - Aug 2021

Work alongside property staff in maintaining a wonderful camp experience for guests. Coordinate, train & oversee 50+ college volunteers throughout each session.

Business Development

• Jan 2023 - May 2023

Assist in building and maintaining a pipeline within the assigned market to ensure a healthy network is established. Identify additional opportunities for accelerated campaigns, services and channels within sales and marketing. Partner with sales and marketing teams to ensure timely funnel and pipeline flow. Use prospecting strategies to lead initial outreach with prospects. Assist in building and maintaining a pipeline within the assigned market to ensure a healthy network is established. Identify additional opportunities for accelerated campaigns, services and channels within sales and marketing. Partner with sales and marketing teams to ensure timely funnel and pipeline flow. Use prospecting strategies to lead initial outreach with prospects.

Front Of House Associate

• Aug 2021 - Jan 2023

Handle customer needs both in house and out. Oversee front of house operations. Assist in training employees, various catering needs and back of house operations. Handle customer needs both in house and out. Oversee front of house operations. Assist in training employees, various catering needs and back of house operations.

Customer Service Clerk

• Jan 2016 - Nov 2018

Maintain a positive flowing front desk while catering to customer needs. Responsible for overseeing all front-end employees, caring for customers, and providing world-class customer service skills. Also responsible for delegating various breaks, shift changes, and all other employee needs. Maintain a positive flowing front desk while catering to customer needs. Responsible for overseeing all front-end employees, caring for customers, and providing world-class customer service skills. Also responsible for delegating various breaks, shift changes, and all other employee needs.