Experience

Howe Robinson Partners

• United Kingdom
• Maritime Transportation
• 100 - 200 Employee

• Information Technology Desktop Support

  • Jan 2023 - Present



Instinct Studios

• London, England, United Kingdom

• Information Security Analyst

  • Oct 2021 - Present



ThirtyThree

• United Kingdom
• Advertising Services
• 100 - 200 Employee

• System Analyst

  • Jun 2018 - Nov 2021

  • Ensuring all corporate systems and networks are consistently running, Network Installs/ Administration – Switches / Access Points / Routers /Netgear / • Creating new accounts for departments and team members in Bespoke Applications, Data / exchange Back-Up • Active Directory- Changes to Access/Exchange Groups/Email Aliases/Expiry Changes etc • Engage with customers and stakeholders to seek and record their opinions about products and services supplied • Provide an effective interface between users and service providers, including external commercial suppliers where applicable • Interprets technical or procedure manuals on behalf of non-technical users and provides routine training in normal usage of systems, products and services, providing information on the full range of capabilities



ThirtyThree LLP (Capita Group)

• London, United Kingdom

• 2'nd Line System Support

  • Jun 2018 - Nov 2021

  • Based in the London office as a first point of contact for IT related issues for EMEA / requests in addition to the southeast regional offices. Providing Extensive Infrastructure and Desktop Support, • Mac users support • Monitoring , diagnostics and documentation within a fast paced Public Sector environment, Working to strict SLA’s.Windows 10 Rollout, Upgrading Hardware and software’s. • Ensuring all corporate systems and networks are consistently running.VIP Support for CEO’s /Directors, Large Windows 10 Rollout, Asset Management of all branches



Advanced365

• London, United Kingdom

• IT Support Engineer

  • Jul 2014 - Mar 2015

  •Standard Office Applications (MSOffice 2003 to 2010) •Network configuration and administration including connection to a Microsoft Windows network domain Wi-Fi, TCP/IP, DNS and DHCP •Backup and restore support and TSM Experience •Hardware and Software support Building desktop and laptops, Installation •Desktop and Laptop Operating Systems (From XP up to Windows 7) •Blackberry/iPhone enterprise Ipad support and VOIP phone systems •Remote access technologies – VPN, Citrix, VDI, 2 factor authentication



SKM Ltd UK

• IT System Analyst

  • Jun 2012 - Feb 2014

  Duties: providing 1st and 2nd line IT support level support of Regional infrastructure, Monitoring, diagnostics and documentation: • Operating Systems: Microsoft Windows Server 2003-2008, Windows xp/7/Vista • MS Office 2003/10 Products, • Active Directory administration, Networking and remote support via Citrix, Mange-soft citrix VMware • Blackberry/iPhone enterprise support • Backup and restore support and TSM Experience (Tivoli Storage manager) VMware • Hardware and Software support Building desktop and laptops, Installation • Network configuration and administration including connection to a Microsoft Windows network domain Wi-Fi, TCP/IP, DNS and DHCP • Familiar with Internal Call Raising Software Auto-Task call login system



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Service Desk Analyst

  • Jun 2011 - Apr 2012

  providing 1st and 2nd line IT support Supporting users of all PCs, laptops and servers/ hardware and software issues working with Office 2003/2010 Active Directory administration, Networking and remote support via Citrix Supporting Outlook and Mac entourage issues, and Configuring and supporting printer and driver issues Familiar with Internal Call Raising Software Tivoli Desktop, Remedy call login system. Installation, configuration and administration including connection to a Microsoft Windows network domain, Desktop Support XP



Middlesex University

• United Kingdom
• Higher Education
• 700 & Above Employee

• IT Support/ Helpdesk

  • May 2009 - Jun 2011

  1st and 2nd Line IT Support/ Helpdesk Active Directory administration, Networking. Support of client connectivity and technical problem resolution, working with Office 2003/2007 e.g. Outlook and Mac entourage issues. Familiar with Internal Call Raising Software Richmond IBM Tivoli-workload scheduler, storage manager, access manager and directory server. Installation, configuration and administration including connection to a Microsoft Windows network domain, Desktop Support XP & Vista and Mac Configuring and supporting printer and driver issues



City University

• IT Support/ Helpdesk

  • Jun 2008 - May 2009

  1st and 2nd Line provision of hardware, software and network support to users Support of client connectivity and technical problem resolution, working with Office 2003, Windows Server 2003, Active Directory, Exchange, DameWare. Installation, configuration and administration including connection to a Microsoft Windows network domain, Desktop Support XP & Vista Active Directory administration, Networking and Blackberry administration Configuring and supporting printer and driver issues



IT Support/ Helpdesk

• Mazars ltd

  • Feb 2008 - May 2008

  First Line provision of hardware, software and network support to users, Dealing with helpdesk requests via email, phone and in person Monitoring the help desk queue, assigning or picking up new requests in liaison with the other IT staff Diagnosing, migrating and resolving user problems Provision of support for MS Office, MS Windows (XP, Vista) and business systems Set up and installation of new desktop, laptop, IT induction of new employees, also had an opportunity to contribute to company-wide IT projects Support of client connectivity and technical problem resolution, Office 2003, Citrix, Active Directory administration, Networking and Blackberry administration Configuring and supporting printer and driver issues



Miss Sixty UK

• Assistant Manager

  • Nov 2005 - Dec 2007

  Assisting customers with enquiries and complaints Assisting customers with enquiries and complaints



IDG Consumer & SMB

• United States
• Book and Periodical Publishing
• 100 - 200 Employee

• Sale Adviser

  • Apr 2002 - Sep 2005

  Junior support/ Helpdesk · Selling Software and Hardware components · User Support Experience · Home and small business computer installation · Remote support technologies (VNC, Windows Remote Desktop) and supporting hardware Junior support/ Helpdesk · Selling Software and Hardware components · User Support Experience · Home and small business computer installation · Remote support technologies (VNC, Windows Remote Desktop) and supporting hardware