Experience

YMT Vacations

• United States
• Leisure, Travel & Tourism
• 1 - 100 Employee

• Ticketing Agent

  • Feb 2013 - Present

  YMT Vacations Inc. specializes in escorted tours for travelers over the age of 50. We arrange affordable vacation packages that include airfare, motor coaches, hotels, and sightseeing excursions. Arrange all airfare needs for YMT tours. Includes negotiating and setting group rates with major airlines, accommodating traveler requests, ticketing, customer service and reporting. YMT Vacations Inc. specializes in escorted tours for travelers over the age of 50. We arrange affordable vacation packages that include airfare, motor coaches, hotels, and sightseeing excursions. Arrange all airfare needs for YMT tours. Includes negotiating and setting group rates with major airlines, accommodating traveler requests, ticketing, customer service and reporting.



Virgin America

• United States
• Airlines and Aviation
• 700 & Above Employee

• Airline Station Supervisor

  • 2007 - 2012

  Manage daily operation for Virgin America at Los Angeles Airport Oversee payroll for 100+ employees Issuing reviews and conduct regular feedback sessions with guest service team members Report flight activities to corporate offices. Monitor compliance of FAA and company regulations Manage daily operation for Virgin America at Los Angeles Airport Oversee payroll for 100+ employees Issuing reviews and conduct regular feedback sessions with guest service team members Report flight activities to corporate offices. Monitor compliance of FAA and company regulations



Lufthansa

• Germany
• Airlines and Aviation
• 700 & Above Employee

• Airline Station Supervisor

  • Mar 2005 - May 2007

  Supervise, train, coach and motivate Customer Service Agents in ticketing, enplaning/deplaning activities and customer relations. Encourage teamwork and improvement in operations. Resolve employee conflicts.Review flight preparation including seating, load and special requests.Report flight activities to corporate offices. Monitor compliance of FAA and company regulations.Manage special passenger arrangements including resolving lost and found, security and unusual service requests. Appointed training coordinator of Lufthansa ATL staff. Show less

• Operations Agent

  • Sep 2001 - Feb 2005

  Responsible for load planning, weight and balance prior to departure. Communication of flight readiness to crew for departure. Liaison with engineers and crew in resolution of issues. Completed airline operations training class in Germany. Assisted with gate duties, check-in and boarding at LAX.

• Reservation Sales Agent

  • Mar 1999 - Aug 2001

  Responsible for handling ticket sales and changes as well as special passenger requests such as meals or seat assignments.



FedEx

• United States
• Freight and Package Transportation
• 700 & Above Employee

• Delivery Agent

  • Mar 1997 - Feb 1999

  Responsible for delivery of packages within a defined territory. Received recognition and praise for customer service and meeting delivery deadlines. Responsible for delivery of packages within a defined territory. Received recognition and praise for customer service and meeting delivery deadlines.



British Airways

• United Kingdom
• Airlines and Aviation
• 700 & Above Employee

• Customer Service Agent

  • Apr 1997 - Dec 1997

  Checked-in passengers, ticketed, boarded flights and answered passenger inquiries. Processed passenger luggage. Performed gate duties including assisting and directing passengers, making announcements, checking aircraft and confirming cabin security. Checked-in passengers, ticketed, boarded flights and answered passenger inquiries. Processed passenger luggage. Performed gate duties including assisting and directing passengers, making announcements, checking aircraft and confirming cabin security.



Swiss Federal Railways

• Switzerland

• Customer Service and Traffic Control Agent

  • Apr 1983 - Oct 1996

  Maintained and managed rail operations. Growth from apprentice role to full time agent. Maintained and managed rail operations. Growth from apprentice role to full time agent.