Experience

Clare James Automotive Ltd.
• Motor Vehicle Manufacturing
• 1 - 100 Employee
• TPS General Manager

  • Jul 2019 - Present


Inchcape UK

• United Kingdom
• Motor Vehicle Manufacturing
• 400 - 500 Employee

• Dealer Principal / General Manager

  • Oct 2016 - Jul 2019

  Responsible for the £20 Million operation leading a team of 50 individuals across Sales, Service and Parts. Increasing sales volumes year on year and rebuilding the infrastructure in all key areas of the business. Also responsible for FCA Compliance and VQM audits to ensure high standards are maintained at all times.Key focus areas since joining in 2016 was to improve Customer Satisfaction and improve team morale across the entire business. Top Achievements to date:• Score Card – Led Service department to top 15 on Balanced score card.• Excellence – Developed robust processes that resulted in the dealership earning excellence monies for the first time.• Customer Satisfaction Benchmarks (New / Used / Aftersales) - have all significantly improved under my tenure.• Emissions – guided the team through the biggest Transition period in recent times maintaining morale and minimum attrition.• WLPT – Was instrumental is ensuring the team followed the procedures associated with the global, harmonized standard for determining the levels of pollutants, CO₂ emissions and fuel consumption advertise on all vehicles and new electric hybrids. Show less

• General Manager

  • Nov 2012 - Oct 2016

  • Entirely accountable for £4.5 Million of annual business to business sales turnover & profit managing and motivating & target driven team of 36 colleagues in 3 Centres in the Greater Manchester territory. I Orchestrated the precision planning and delivery of a variety of fast paced campaigns whilst delivering stretching and demanding targets on time every time. • Entirely responsible for various internal audits and the development of the forward thinking BIP (Business Improvement Plan) in conjunction with the VAG brand (VW / Audi / Skoda / Seat).• Manage and maintain the healthy relationships with all suppliers, contractors as well as brand partners.• Responsible for the day-to-day smooth running of the entire operation motivating Supervisors, Telesales teams, Warehouse staff and Dispatch teams in each centre. I was also responsible for all Health and Safety, Recruitment and Induction processes. Top Achievements: • 2015 VW TPS National Heroes Award - Acknowledged Nationally by VW TPS for managerial excellence in key areas of the balanced score card and achieving over £600k in sales growth in 2015.. • 2015 Inchcape Performance Recognition Award - for the transformation of the Trade Parts Operation and achieving record stock audits and exceeding targets in achieving 120% V TGT in 2015. • 2014 - Executed a business turnaround returning failed VW stock audits into VW/Inchcape best practice robust operations. Managing the logistics of over 15,000 automotive part lines.• 2014/15 -Developed a robust development and retention program for over 1500 customers through a dedicated Sales Development Manager and outbound customer service representative.• 2014 & 2015 Heartbeat - Gallop independent survey scored 4.88 from a maximum 5.00 on colleague feedback, one of the best scores nationally within Inchcape (See attached doc)• 2013 -Successfully completed a full TPS VW Operational Standards Audit for all 3 centres demonstrating best practice. Show less



Wigan & Leigh Hospice

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Head of Fundraising

  • Mar 2011 - Oct 2012

  Responsible for £1.6 Million of essential funding ensuring the continuation of expert care for more than 1,000 local people with life-limiting illness each year. During my tenure I restructured a previously un-managed fundraising department introducing key objectives and KPI's to all fundraising staff, I also managed the Marketing Team and all hospice calendar events including the running of the weekly hospice lottery. Top achievements: • Project managed and supported the development of the new website (Designed by Labrow) the new central hub of communication for the hospice. The core reason for the new website was to reach out and engage more strongly with the local community. • Established social media profiles on Twitter and Facebook – linked to the new hospice website, this attracted a new online audience which now attracts thousands of followers. • Re-branded the hospice lottery bringing a more modern approach which appealed to a younger audience and ensured we could compete with the growing competition such as the Postcode Lottery & National Lottery. (Generating circa £700,000 pa) • Developed dedicated community support groups - a first in years for the hospice. Recruited outstanding group leaders to maintain and deliver incremental ongoing funding. • Initiated the schools awareness campaign utilising my knowledge of working in schools nationally in my previous role working with the Emergency Services. The core element to deliver Assembly presentations which promoted an A to Z fundraising challenge. This process became more financially beneficial to the hospice (circa £750 per school PA). The previous concept was selling soft toys (Circa £150 per school PA). With circa 105 schools the incremental potential oppotunity became £80,000. • Established the annual "The Big Give" - a brand new calendar fundraiser that generates circa £30k in just 3 days utilising an online social media approach linked through the new website. Show less



The Children's Safety Education Foundation

• Regional Manager

  • Sep 1993 - Mar 2011

  Responsible for £2.1m of funding each year, managing & training at its peak 90 Fundraisers and a team of 5 direct schools co-ordinators raising funds to provide vital interactive training materials into schools throughout the UK. A key part of the role was devising fundraising strategies and maximising on corporate income opportunities by researching, contacting and presenting to senior business leaders. Within this role I was the key liaison between all supporting departments dealing with all aspects of daily operations within my allocated region. I was also responsible for the training and development of all staff ensuring each individual maximised on their true inner potential. This involved regular one-to-ones, annual appraisals and the implementation of KPI’s linked with personal key objectives. I was also responsible for all recruitment and reported directly to the CEO. Top achievements: • Created a brand new revenue stream pioneering the selling of digital resources into Northwest Schools effectively prolonging the future of the organisation. • Chosen to co-ordinate the largest account within the organisation. This involved successfully training and leading a specialist team conducting campaigns across 32 boroughs of London working with Metropolitan Police Service. • Promoted on 5 occations spanning my 17 years. During this time I was also asked to relocate offices for long periods to restructure failing branches throughout the UK. Show less



MFI

• Retail
• 300 - 400 Employee

• Sales Specialist

  • Oct 1990 - Aug 1993

  Responsible for sale of Kitchens and Bedrooms and the good overall organisation of my designated sales section. Good communication was essential in order to cater for every customer’s needs. Constantly liaising with all departments such as Administration, Warehouse Control and Sales Management. In my last year I was integrated into a Junior Management role overseeing multiple responsibilities within the business such as key Warehouse controls. Responsible for sale of Kitchens and Bedrooms and the good overall organisation of my designated sales section. Good communication was essential in order to cater for every customer’s needs. Constantly liaising with all departments such as Administration, Warehouse Control and Sales Management. In my last year I was integrated into a Junior Management role overseeing multiple responsibilities within the business such as key Warehouse controls.



Peugeot Talbot - Brian Dootson's Main Dealer

• Car Body Repair

  • Jan 1987 - Aug 1990

  • Responsible for carrying out full Body Repairs and Paint Restoration on Peugeot Talbot vehicles and other brands such as Ford, VW, Nissan, Toyota and many more. • Excelled in completing City-In-Guilds Vehicle Car Body Restoration Qualifications with distinctions in all key categories: - Panel beating - Body repair - Body preparation - Paint Spraying - All Health & Safety aspects • Responsible for carrying out full Body Repairs and Paint Restoration on Peugeot Talbot vehicles and other brands such as Ford, VW, Nissan, Toyota and many more. • Excelled in completing City-In-Guilds Vehicle Car Body Restoration Qualifications with distinctions in all key categories: - Panel beating - Body repair - Body preparation - Paint Spraying - All Health & Safety aspects