Supply Chain Director

• Aug 2022 - Present

Materials Management Specialist

• Dec 2017 - Aug 2022

Oversee materials management operations in 9 KPWA healthcare facilities. Responsible for par maintenance of supplies at each location. Oversee Materials management technician duties, provide direction and feedback to staff. Oversee materials management operations in 9 KPWA healthcare facilities. Responsible for par maintenance of supplies at each location. Oversee Materials management technician duties, provide direction and feedback to staff.

Operations Supervisor -Distribution Center

• Nov 2016 - Dec 2017

•Oversee Distribution Center operations.•Works directly with Customer Service, Sales, and Field Service to ensure Customer needs are met.•Responsible for coaching/development for team of approximately 25.•Monitors daily operations, problem solves, inspects and audits associate activity to ensure compliance and quality is met.•Demonstrated leadership abilities and promotes positive Customer focus environment.•Reviews productivity, KPI’s, and quality reports to ensure targets are being met.•Facilitates one-on-one’s and reviews.•Ensuring communications/training to team are timely, accurate, and transparent.•Utilize Lean Six Sigma ‘Standard Work’ for myself and teammates, to organize workload and promote lean initiatives and continuous improvement. Show less

Sr. Specialist - Training and Salesforce.com Administrator

• Feb 2016 - Nov 2016

•Responsible for creating and presenting training material, including web based knowledge articles, strong workload management skills.•Facilitated training and presented key concepts and new processes to team and leadership regularly.•Primary point of contact for Salesforce.com inquiries and process updates. •Required to meet deadlines, and report to management the status of all activities regularly.•Produced weekly statistical reporting against process effectiveness, process adoption & usage, which helped steer future process changes.•Responsible to get Customer buy-in on new processes and changes.•Developed Standard Operating Procedures for best practices in my role. Show less

Lead Coordinator - Customer Shared Services

• Oct 2012 - Feb 2016

•Problem solving, research & dispute resolution for a wide range of Customer issues/inquiries, and handled Customer escalations.•Assisted Customers with contract/pricing questions, backorders, Service Issues, and worked to ensure best pricing was provided. •Worked with vendors to ensure inventory and purchase orders are fulfilled timely, significant knowledge of product catalog. •Professionally drove a sense of urgency to team to ensure the best Customer experience was being provided. •Utilized visual management in day to day work and processes (LSS).•Maintain high level of expertise and positive relationships with internal Customers (CS team members) and external (sales, operations, and other Field service representatives throughout our supply chain).•Excellent organizational and communication skills. Show less

Senior Representative - Customer Shared Services

• Nov 2011 - Oct 2012

•Primary point of contact & Liaison for a specific set of high profile Customers. •Developed strong business relationship with Customers driven by trust.•Created Account profiles for my Customers which outlined each Accounts special requirements for ordering, returns, drop ship, PO’s Etc. This also served as a contact list for the facilities.•Sourced material orders from available vendors and warehouses to ensure quickest turnaround time.•Worked with vendors and Customers regarding distribution center inventory and purchase orders. Very familiar with product catalogs and descriptions.•Monitored competitor contract pricing on products, worked with clients to gain business and provide them with best pricing and services.•Resolved Customers complaints and concerns daily with utmost diligence and tenacity. Show less

Representative II: retail independent parmacy services

• Oct 2010 - Nov 2011

Temporary Administrative Assistant - Finance & Customer Services

• Jan 2010 - Jun 2010

Assisted with finance office duties such as: •Maintaining Accounts receivable spreadsheets •Gathering/delivering incoming correspondences •Maintaining organized filing system of hard data Assisted with finance office duties such as: •Maintaining Accounts receivable spreadsheets •Gathering/delivering incoming correspondences •Maintaining organized filing system of hard data

Assistant Branch Manager

• May 2006 - Nov 2009

•Thoroughly developed skills in inside sales, customer service, marketing, business management, and human resource policies.•Regularly analyzed fleet costs and forecasted demands.•Daily face to face professionalism with a high volume of Customers. •Strong relationships with local businesses, organizations, and client agencies.•Evaluate inventory, generate orders, maintain min/max levels, and supervise handbook policies.•Regular marketing to outside businesses and potential customers, negotiating pricing and services. Show less

Management Trainee

• May 2006 - May 2007

•Thoroughly developed skills in inside sales, customer service, marketing, business management, and human resource policies.•Regularly analyzed fleet costs and forecasted demands.•Daily face to face professionalism with a high volume of Customers. •Strong relationships with local businesses, organizations, and client agencies.•Evaluate inventory, generate orders, maintain min/max levels, and supervise handbook policies.•Regular marketing to outside businesses and potential customers, negotiating pricing and services. Show less