AWS Cloud Engineer

• Sep 2022 - Present

AWS SysOps Admin

• Sep 2021 - Sep 2022

Student

• Jan 2021 - Sep 2021

• Collaborated with people from all ages and backgrounds to learn about and practice AWS up to the Solutions Architect Professional level. • Collaboratively built architectures within the AWS console, such as multi-tier applications and Hybrid Cloud, whilst adhering to the Well-Architected Framework. • Motivated and supported fellow class mates during ‘Homework Sessions’ on Monday and Friday evenings • Collaborated with people from all ages and backgrounds to learn about and practice AWS up to the Solutions Architect Professional level. • Collaboratively built architectures within the AWS console, such as multi-tier applications and Hybrid Cloud, whilst adhering to the Well-Architected Framework. • Motivated and supported fellow class mates during ‘Homework Sessions’ on Monday and Friday evenings

Referral Facilitator

• Sep 2018 - Jun 2019

• Liaised with multiple teams (both internal & external) in order to process patients’ referrals correctly using multiple IT software applications such as E-Referrals, Eceptionist and Microsoft Office • Assisted the posting team by organising and sorting through the post during times where there was a significant backlog and deadlines were almost breached • Helped review existing workflows and resources available for a new regional customer and identified improvements. This ultimately helped to make our team more efficient and process more referrals for the customer

Customer Contact Advisor

• Nov 2017 - Jun 2018

• Developed and optimized spreadsheets that were used to present team performance data visually to the board of directors • Organized team data dumps so that they could be used for team performance insights • Liaised with teams from all sectors (both internal & external) to resolve household issues and documented the relevant admin work using various IT software applications such as Dynamics 365 and Microsoft Excel • Developed and optimized spreadsheets that were used to present team performance data visually to the board of directors • Organized team data dumps so that they could be used for team performance insights • Liaised with teams from all sectors (both internal & external) to resolve household issues and documented the relevant admin work using various IT software applications such as Dynamics 365 and Microsoft Excel

Sales Advisor

• Aug 2016 - Jun 2017

• Sold contracts for Mobiles, Broadband and insurance policies • Reconciled various customer issues that arose, which included, on occasions, liaising with higher teams within Vodafone • Surpassed KPI targets regularly and was in the top 13 Sales advisor in London West for December 2016 • Processed stock using Vodafone’s complex Oracle database • Sold contracts for Mobiles, Broadband and insurance policies • Reconciled various customer issues that arose, which included, on occasions, liaising with higher teams within Vodafone • Surpassed KPI targets regularly and was in the top 13 Sales advisor in London West for December 2016 • Processed stock using Vodafone’s complex Oracle database