Experience

Manchester University NHS Foundation Trust

• United Kingdom
• Hospitals and Health Care
• 700 & Above Employee

• Personal Assistant to CEO and DOO MCS

  • Sep 2022 - Present



Manchester Royal Eye Hospital

• United Kingdom
• Hospitals and Health Care
• 1 - 100 Employee

• Medical Secretary

  • Jan 2018 - Sep 2022

  Responsible for provision and delivery of a comprehensive, meticulous, confidential and efficient administrative and executive secretarial service to the Consultant Paediatric Ophthalmologist & Medical Director, Consultant Ophthalmologist in the Uveitis and Paediatric Departments, and wider Uveitis consultant team at the Royal Manchester Eye Hospital. Ensure the smooth running of the office and duties include organisation of complex meetings, monitoring, prioritising and responding to email, phone and letter correspondence, memo and audio letter typing transcription. Further duties include production, transcription, and circulation of agendas, minutes and papers, compile and disseminate reports, and create presentations where needed. Input into and manage databases, organise, amend and update patient information for accurate record documentation and manage administrative consultant needs and patient actions in line with the 18 week pathway. Software utilisation including PAS, MEDISEC, CAMELEON, DICT8, NHS Spine Portal, GP Hub, and Speech Exec. Manage and prioritise the workload and delivery of the Uveitis and Paediatric eye secretarial team and temporary management of Ocular Plastics and Neuro Ophthalmology team. Coordinate the team of 10 secretarial and administrative staff and provide additional cover as necessary, and day to day management including recruitment, inductions, objective setting, annual leave and absence management. First point of contact for patients, handling and managing telephone queries. Action all associated duties allocated by the Medical Director and Consultant for their needs, including communication with senior leaders internally - including RMEH Senior Leadership Team, Directors, Senior Consultants and Head Nurses, and externally with Medical Directors, Lead Consultants, and management teams around the UK. Frequent liaison with executive support teams for these people also. Show less



Interpreting Solutions

• United Kingdom
• Translation and Localization
• 1 - 100 Employee

• Office Manager and PA

  • Sep 2017 - Jan 2019

  Provided comprehensive Personal Assistant and Office Manager duties to the CEO including secretarial and administrative duties. Responsibilities included diary management for the owner and CEO, including arranging meetings with external clients, prioritising and managing email correspondence and looking after travel and accommodation requirements within set budgets. Created agendas, chaired meetings and undertook minute taking of meetings for a mix of audiences including liaising with senior city council members, university heads of departments, and their secretarial teams. Planning and delivery of training sessions, events and away days, including venue and catering sourcing, set up and responsibility for budget management of said events. Compiled in depth reports and presentations for senior stakeholders. Created new policies and procedures to improve efficiency and effectiveness of the team in line with business objectives including streamlining of invoices – and monitored impact post implementation. Supplier liaison to purchase services and negotiated fees and costs to ensure best value for money. Responsible for ordering and maintenance of office supply stock levels and budgetary management. Continual reporting of revenue generated over various periods (Weekly, Monthly, Quarterly & Year End) and management of expense compiling and filing. Development and maintenance of IT systems and networks (workstations, email server, web servers, and CRM database servers). Website updates, video creation and social media management. Customer relationship manager for headline accounts – directly responsible for complaints and customer service. Directly responsible for recruitment and human resources (including holiday entitlements, sick leave, salary negotiations, bonus & commission negotiations) Show less



Enfield Disability Action

• United Kingdom
• Non-profit Organizations
• 1 - 100 Employee

• Digital Media Specialist

  • Jul 2012 - Aug 2017

  Managed the day to day running of the office, including support with complaints/queries. Supervised and managed volunteers and junior members of staff, including volunteer recruitment. Developed, implemented and monitored the execution of operating policies, processes and process improvements to support organisation's aims. Planned, developed and implemented streamlining procedures, for example new IT procedures which utilise forward thinking web technologies. I have also authored proposals for future projects to enhance productivity. Provided extensive support to the Board of Directors and Chief Executive; preparing briefings, reports, financial data and summaries on legal and regulatory changes affecting the organisation. Planned, produced, filmed and edited informational videos in preparation for a new website, adding subtitles and BSL interpreters to said videos where required for accessibility needs. Show less