Head of Delivery

• Aug 2021 - Present

Senior Delivery Manager

• Jun 2019 - Jul 2021

I have worked across a number of key pillars within CTM Technology over the past two years, managing multiple software teams from the London and Peterborough offices. I am pleased to have delivered a number of projects on the Strategic Execution Plan (SEP) for the business which are enablers for future development of the product roadmap. My work has ranged from migration of platforms to the cloud (AWS / Kubernetes) to delivering new customer experiences. Optimising the journey and infrastructure through incremental change, to make it easier and more accessible for our customers whilst seeing an improvement in conversion. • Migration of platforms and services to the PaaS Cloud Platform (AWS / Kubernetes) • Team Management: Facilitating Agile ceremonies / Dependency Co-ordination / Managing Risks / Making sure best practices are followed / Guide technical decision making. • Migration to Salesforce Marketing platform and rollout of CXM to several CTM product verticals • Built a fully responsive Energy customer journey within React / .Net and using Microservices. • On-call support of the CTM Energy domain / Maintenance of the platform including patching and software upgrades • Built a dynamic application form (92 question set) to allow customers to easily complete switching energy providers • Implementation of analytics data layers and metrics dashboards to provide real-time monitoring (Adobe / Tealium / SessionCam / Sentry.io / EggPlant) • Managed and implemented the development and promotion process across CTM technology (Engineers / BA’s / SDET’s) • Removal of Tech Debt, platform and software upgrades. Show less

Digital Delivery Manager, Premier Inn and Restaurants

• Jan 2018 - Apr 2019

Digital Delivery Manager was a newly created role, reporting in to the Head of Digital. My role oversees the development and delivery pipelines across Premier Inn and Restaurant Digital Channels making up a budget of over £7m per year. • Migration of the PI&R websites to Adobe Experience Manager 6.4 and to the AWS cloud. • Upgraded the PI websites (premierinn.com / premierinn.de) to a single responsive codebase.• Migration of the PI estate to an internal Microservice platform. • 24/7 support for the Premier Inn and Restaurants Websites and Apps (a £1.2bn E-Commerce platform).• Stewardship of key platform improvements to the PI&R estate. • Lead on communications and updates to the Commercial Director and CTO / Head of Digital.• Ownership of the delivery functions RAID log and overseeing the post Incident review process.• Facilitated and drove to move the delivery teams over to a Scaled Agile approach (SAFe).• Line management of the Delivery Leads and 8 Scrum teams.• Responsibility for the developer resource pool and the skills progression matrix.• Defined a better way of working process between the Product and Delivery functions, trying to mitigate blockers and areas in the workflow. • Defined the PDLC (Discovery, Development, Deployment, Run).• Recognised as an Ambassador of Whitbread’s Digital Development - AEM London #meetup. Show less

Delivery Team Lead / Scrum Master

• Jan 2016 - Dec 2017

I worked as a Delivery Team Lead / Scrum Master within the newly formed internal Whitbread Digital Delivery team based in Holborn, London. The start of my DTL role coincided with the launch of the internal delivery function for Whitbread. I was part Management team responsible for the digital transformation across Whitbread defining a culture and introducing Agile working to the organisation.• Lead the digital delivery of the new Frankfurt Messe hotel on the premierinn.com website along with the release of the revamped native language premierinn.de website. • Launched the AEM5.6 Booking Flow across Premierinn.com and Premierinn.de. (responsible for 56% of Premier Inn’s revenue). • The Booking Flow was an enabler for Premier Inn to Increase Average Booking Value and give the commercial teams the ability to upsell merchandise / Ancillary sales.• Worked alongside other DTLs to coordinate complex functional deliveries.• Responsibility for multiple scrum teams and the daily Scrum ceremonies. Line management for 16 developers inc. career progression of several developers in to senior positions.• Servant-leader relationship with the development team whilst empowering the team to make their own decisions. • Coaching and Mentoring the team in best practice delivery frameworks.• Ability to help assist and resolve team impediments and blockers if required.• Manage and Influence key stakeholder. Show less

Digital Project Manager

• Aug 2014 - Jan 2016

Part of the Whitbread IS Projects and Change team, my role was primarily responsible for the delivery of the PI Website Refresh (PIDR) and the migration of the Content Management System from Adobe CQ 4.2 to AEM 5.6 for the content rich areas of the website. • Managing relationships with 3rd party suppliers of services to Whitbread.• Senior stakeholder and steering group engagement – Reporting to the Whitbread Commercial board and Exec teams to measure ROI.• Large Scale digital migration programme.• Budget Management – project reporting on Capex, Revex and forecast of budget.• Programme Management of Release and Communication plans.• SME within the PI digital programme.• Awareness of the PI business strategy, an understanding of current and evolving business goals.• The project was an enabler for many other areas of the business and projects within the PI&R roadmap.• Building a baseline to allow the digital delivery team to move to a more agile approach of working.• Strong understanding of traditional Project Management, Governance practices; Budget management of project circa £1.5m+. Show less

Digital Project Manager

• Apr 2014 - Aug 2014

Somewhat was a design agency with a portfolio of clients ranging from Sporting Hospitality Events, High End fashion, Retail outlets and large music events. • Sporting and Hospitality event applications. • E-Commerce fashion brand website launches. • Native media streaming platform rolled out a number of high-profile music events across Europe. • Delivery of the award winning #canthelpmyselfie campaign for French Connection. • Internal / External stakeholder management. • Implementation of PDLC from initial brief, requirement gathering, creative, UX, UI and build process. Show less

Digital Project Manager

• Apr 2012 - Apr 2014

Connect IB is a Digital Agency specialising in Retail, Sports & Leisure, Business to Business and Public Space solutions. My role was very customer focussed and client facing working directly with marketing departments as well as external agencies to provide a range of digital solutions including mobile applications, touch screen, websites, extranet and social media. • Project management of a range of digital marketing platforms for several large retail spaces. • Lead PM of the 2015 Rugby World Cup Hospitality and E-Commerce Platform. • CRM Dynamics Database Integration. • Wayfinding application integration with Geo-Fencing, RFID, Bluetooth LE, Location Proximity and iBeacons. • Delivered special projects linked to the 2012 London Olympics – Stratford. (LOCOG) • Project Management of a series of installations with key International airports across the United States. Show less

Media Production Manager

• Aug 2007 - Apr 2012

My role within the company was to manage the facility, the day to day running of the media production team and the daily flow of projects and deadlines. I was also tasked to develop the client base, developing media to become a standalone profit centre for the company, whilst continuing to support the sales team with pre-sales investigations and presentations. Qmatic are a global company with multiple subsidiaries. I have been asked on numerous occasions to attend meetings for the group on a media consultant basis for customer projects based in France and Sweden. One of my larger tasks was to project manage a series of major corporate marketing events in Sweden, Warsaw, Dubai, Australia and America. I acted as web master for the company for a number of years helping to design and populate multiple subsidiary sites across Europe, South America and Australasia alongside the main brand identity. 10/2011 Winner of “Best use of in-store marketing technology in retail” Homebase / QMatic / Hinttech A touch screen kiosk system that allows the user to populate from a series of room template or an uploaded photo of your room and allows you to populate the surfaces of that room from the range of paints, wallpapers tiles and flooring products available with Homebase to a realistic photo quality effect. During this task we worked alongside all three parties making sure the project plan and timeline was being kept to. I worked between the software developers, our own internal system integrators and Homebase product buyers to make sure the system was populated with the correct items which totalled 3000 plus products. I also worked closely with the marketing department and my own team of designers to make sure the user interface and imagery used was on brand and showed the system to its full potential. Show less

Media Production Manager

• Jan 2005 - Aug 2008

Qm Group were the leading queuing solutions company in the UK who sold a range of products to aid the shopping experience for customers along the high street, from call-forward systems “cashier number 3” to in-store media screens. The list of Clients Qm Group Supplied included Argos, Boots, HSBC, Toys “R” Us, The Post Office and Woolworths to name but a few.The job as Media Production Manager (Qmedia) was to produce content for the screens they sold, working closely to guidelines for these companies, helping to get their message across correctly and on brand. Qmedia produced large corporate media presentations for a range of retail events, as well as producing a series of national television commercials for a period of 4 years. • Facility management• Marketing and Communication skills• Animation, graphic design, web ,editing and media encoding• Constant development of the team and internal skills as workloads changed over time• Identifying potential clients and closing deals with clients • Managing and directing film shoots on time and to budget – Camera, creation, lighting, production, submission (BACC) and play-out• Communicating designs visions and rationale clearly to clients and design teams• Brief Interpretation - Develop and frame creative concepts according to creative brief requirements• Development of a thorough brand identity across web PR and sales literatureI was the principal manager involved with winning a large contract to supply, create and distribute media content to every franchise post office branch across the country. This network totalled to 393 locations and more than 1000 media screens throughout the network and was classed as the largest media network in the country for several years.My role was as a project manager, liaising directly with the customer, receiving and interpreting briefs to create impactful branded content. Show less

Designer / Animator

• Aug 2002 - Dec 2004