Experience

SP Sysnet - ICT Solution Provider

• Singapore
• Computer and Network Security
• 1 - 100 Employee

• Senior Network Analyst

  • Apr 2020 - Present



NCS Pte Ltd

• Assistant Project Manager

  • Jul 2020 - Present

  • Executed tasks such as implementation, leading, planning and execution of projects according to the project scope, schedule, and budget. • Collaborated with team members and third-party contractors or consultants in delivering projects. • Engage in project control and reporting procedures together with project team members and client • Executed tasks such as implementation, leading, planning and execution of projects according to the project scope, schedule, and budget. • Collaborated with team members and third-party contractors or consultants in delivering projects. • Engage in project control and reporting procedures together with project team members and client



Wellness@Studio

• Singapore

• Businesss Account Manager

  • Jan 2019 - Jun 2020

  • Enhanced the improvement of sales which resulted in increasing customer flow leads. • Acted as a consultant for all Health, Nutritional, Sport, Fitness, Pre/After sales, and support. • Facilitated in the expansion of team members locally and globally to meet their performance targets. • Enhanced the improvement of sales which resulted in increasing customer flow leads. • Acted as a consultant for all Health, Nutritional, Sport, Fitness, Pre/After sales, and support. • Facilitated in the expansion of team members locally and globally to meet their performance targets.



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Manager

  • Jun 2012 - Jan 2019

  • Executed compiling, verifying, analyzing, implementing, deploying measures across Asia Pacific region resulting in major costs savings. • Put together the use data to provide root cause analysis. • Acquired customer’s insights to support future transformational activities which includes, the implementation of customer centric solutions with clear accountability for customer metrics and improvements in SLAs. • Delivered expert services to all customer segments across all lines of businesses using multi-channel communications options – to ensure that all performance targets are met and delivered to an exceptional standard. • Managed the monitoring of performance, identification and resolving of problems. Show less



Fusion Worldwide

• United States
• Semiconductor Manufacturing
• 300 - 400 Employee

• Account Manager

  • Nov 2011 - Jun 2012

  • Authorised for generating sales and increasing customer flow leads. • Acted as the liaison between key stakeholders and internal management. • Advocated communications channel with customers at all levels • Develops customer relations building for pre and after sales support with retentions. • Authorised for generating sales and increasing customer flow leads. • Acted as the liaison between key stakeholders and internal management. • Advocated communications channel with customers at all levels • Develops customer relations building for pre and after sales support with retentions.



Fujitsu

• IT Services and IT Consulting
• 700 & Above Employee

• Service Delivery Manager

  • Jan 2008 - Dec 2011

  • Executed compiling, verifying, analyzing, implementing, deploying measures across Asia Pacific region resulting in major costs savings.• Put together the use data to provide root cause analysis.• Acquired customer’s insights to support future transformational activities which includes, the implementation of customer centric solutions with clear accountability for customer metrics and improvements in SLAs.• Delivered expert services to all customer segments across all lines of businesses using multi-channel communications options – to ensure that all performance targets are met and delivered to an exceptional standard.• Managed the monitoring of performance, identification and resolving of problems. Show less

• System Engineer Team Leader

  • Dec 2003 - Jun 2008

  • Delivered expert advice and recommendations for resolving complex IT issues.• Ensures understanding of the customer issues while maintaining customer trust and managing customer’s expectations.• Participated in the identification of causes for equipment breakdown using appropriate test equipment and diagnostic tools with remedial action to minimize impact of future breakdown.• Engaged in the undertaking of routine or performance linked maintenance on products and equipment in accordance with maintenance schedules, to minimize fault occurrence and disruption to customers. Show less



Hewlett Packard Enterprise

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• System Engineer

  • 2001 - 2002

  • Authorised for all L1 technical support • Facilitated as a smart hand support to all L2 and L3 engineers • Contributed to ensuring all SLAs are met. • Executed all customer’s escalations and follow ups. • Advocated communications between customer and management. • Authorised for all L1 technical support • Facilitated as a smart hand support to all L2 and L3 engineers • Contributed to ensuring all SLAs are met. • Executed all customer’s escalations and follow ups. • Advocated communications between customer and management.