Experience

GBA Services Ltd
• Pakistan
• Insurance
• 1 - 100 Employee
• Customer Account Administrator

  • Jun 2015 - Present


Alphabet UK

• United Kingdom
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Calculations Executive

  • Oct 2014 - Apr 2015

  Responsible for the quoting and processing of lease agreements, early terminations, and vehicle write offs for one of the UK’s leading business mobility providers. Providing crucial support during the closure of the Leeds office. Further skills and responsibilities: • Dealing with a variety of in life and end of contract queries from customers & colleagues via e-mail & telephone. Advising on all schemes, policies, vehicles and products offered by Alphabet as well explaining all calculations clearly & coherently. • Working to a high degree of accuracy, ensuring all quotations & settlement figures produced are financially sound and calculated correctly. • Responding to customers & colleagues within required timescales and to agreed quality standards, whilst managing time & resources effectively. • Providing a professional level of service to each customer, logging, investigating and resolving any complaints received. • Analysing all in bound traffic received, monitoring team productivity, identifying customer trends and capturing data where possible to evidence such trends. • Forming strong inter team relationships to facilitate a collaborative approach to dealing with increased workflow. Attending and actively participating in all team meetings. • Creating and modifying documents using Microsoft Office and Contract Management software. • Providing in depth training to new staff on a one to one basis and assisting all colleagues when & where possible. • Adhering to and complying with all company standards and relevant legislation including the Data protection act and other regulatory bodies when communicating with customers, colleagues & insurers. • Assisting with the development of training documentation. Show less



Freelance

• Egypt
• Human Resources
• 1 - 100 Employee

• Music Producer & Audio Editor

  • Jan 2011 - Jan 2015

  Skills and responsibilities: • Meeting challenging deadlines whilst delivering professional & creative audio content that matches the requirements & vision of each particular client. • Constantly communicating with clients, whilst considering and adapting to any feedback they provide.• Invoicing and upholding contractual agreements.• Engaging with projects commissioned by a variety of independent & major record labels. As well as Arthaus Film and institutions including the University Of Central Lancashire• Working with a variety of DAW software’s at a professional level. • [Portfolio available on request] Show less

• DJ

  • Jan 2012 - Dec 2014

  Achievements and responsibilities: • Working in collaboration with various booking agents, radio producers, promoters & management teams at events held across the UK and Internationally. • Organising travel and accommodation arrangements when necessary, negotiating all bookings with promoters and agents.• Thinking quickly & logically when faced with problems in variety of fast paced environments. Whilst ensuring performances and travel itineraries run on schedule.• Development of online media presence. Engaging with audiences and utilising social media technologies to their maximum potential to increase reach and improve content quality.• [Portfolio available on request] Show less



Booths

• Retail Groceries
• 400 - 500 Employee

• General Assistant

  • Nov 2010 - Jul 2014

  Responsible for advising & serving customers, replenishing stock, handling cash and card transactions according to set procedures and carrying out housekeeping activities. Further skills and responsibilities: • Ensuring that all customers are served in an efficient yet friendly manner with all questions and complaints being answered as comprehensively and as timely as possible. • Actively assisting and engaging with a variety of roles related to the day-to-day running of the store. e.g. Receiving and recording of inventory, quality control as well as maintaining health & safety standards and assisting other members of staff when possible. • Co-operating with all staff, ensuring that all communication is clear & effective. • Developing important knowledge of the company’s customer service focused culture, values and policies alongside an understanding of the products and services provided. • Proficient handling of cash & card transactions, operating till systems accurately at all times. • Helping the store build a strong relationship with the local community. Show less