Daniel Garrett

Help Desk Team Lead at NewQuest IT Solutions, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
San Angelo, Texas, United States, US
Languages
  • English -
  • Unix -
Skills

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Credentials

  • Datto Certified Technician
    Datto, Inc.
    Mar, 2016
    - Nov, 2024

Experience

  • NewQuest IT Solutions, LLC
    • United States
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Help Desk Team Lead
      • Aug 2015 - Present

      Managed Service Provider serving the Concho Valley

  • Angelo State University
    • United States
    • Higher Education
    • 700 & Above Employee
    • Desktop Support Team Lead
      • Dec 2012 - Jun 2014

      Provide Mid-level management for 20+ Desktop Technicians. Management of Windows Update Server for 2500+ computers. Management of Ellucian Ticket System. Create and follow deployment projects in a management team. Submit tickets to Dell dispatch for warranty claims. Provide customer service for high priority trouble tickets.

    • Classroom Technology Support Specialist
      • Aug 2011 - Dec 2012

      Provide and manage support for classrooms on campus. Program and maintain Extron classroom equipment. Deploy and maintain multimedia and video conferencing equipment. Address concerns of faculty members concerning equipment as well as training for faculty members.

    • Desktop Technician
      • Nov 2010 - Aug 2011

      Handle technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries. Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.

  • Best Western Heritage Inn
    • Night Manager
      • Jan 2008 - Mar 2010

      Provide customer service from 11pm to 7am for hotel. Provide customer service for high profile customers as well as basic network troubleshooting. Maintain copiers, printers, office computers as well as public use computers in small business environment.

  • Guitar Center
    • Department Manager
      • Jun 2004 - Dec 2007

      Maintain excellent customer service standards. Provide department level management for 5-7 employees. Manage department meetings and training. Schedule instructional clinics and special events with outside talent. Manage department statistics including sales figures and inventory. Attend industry clinics and training sessions with major equipment suppliers.

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