Experience

InnReg

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Compliance Consultant

  • May 2021 - Present

  Miami, Florida, United States



TradeStation

• United States
• Financial Services
• 700 & Above Employee

• Developer Programs Administrator

  • Apr 2015 - Feb 2021

  Plantation, FL • Reviewed all TradingApp Store billing invoices on a monthly basis for accuracy. • Provided escalated support to 3rd party developers that are part of the TradeStation Developer Programs. • Recruited developers and administer the monthly TradingApp Store Showcase. • Managed developer profile listing updates and follow-up with developers regarding registration issues (missing paper work, etc.). • Routed documents through our compliance routing system. •… Show more • Reviewed all TradingApp Store billing invoices on a monthly basis for accuracy. • Provided escalated support to 3rd party developers that are part of the TradeStation Developer Programs. • Recruited developers and administer the monthly TradingApp Store Showcase. • Managed developer profile listing updates and follow-up with developers regarding registration issues (missing paper work, etc.). • Routed documents through our compliance routing system. • Liaised with 3rd Party developers. • Reviewed product submission to the TradingApp Store for compliance adherence.

• Client Services / Technical Support

  • Sep 2010 - Apr 2015

  Plantation, FL • Assisted clients and fellow support representatives with escalated technical issues via telephone and email. • Maintained accounts (historical transaction inquiries, review of commissions, update of account parameters, review of incoming and outgoing financial transactions, etc.) • Trained clients on our proprietary trading software. • Acted as a liaison with other departments in resolving escalated issues. • Gathered and documented information needed for Quality… Show more • Assisted clients and fellow support representatives with escalated technical issues via telephone and email. • Maintained accounts (historical transaction inquiries, review of commissions, update of account parameters, review of incoming and outgoing financial transactions, etc.) • Trained clients on our proprietary trading software. • Acted as a liaison with other departments in resolving escalated issues. • Gathered and documented information needed for Quality Assurance team on client cases, de-bugging, and software roll-outs.