Daniel Gani

Head of Operations at Durianpay
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Contact Information
Location
Jakarta, Jakarta, Indonesia, ID
Languages
  • English Professional working proficiency
  • Bahasa Native or bilingual proficiency

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5.0

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Philippe Auberger

Daniel is a brilliant and gifted Business Analyst who really understands how to get the best out of project. I had the pleasure to work with Daniel at Lazada Indonesia, and directed him on a number of projects. What really impressed me most about Daniel is his strong foundation of analytical thinking and ability to solve complex problems in high-pressure with high standards outcome. He is also a very genuine individual with always a positive attitude and excellent communication skills.

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Experience

    • Indonesia
    • Software Development
    • 1 - 100 Employee
    • Head of Operations
      • Jun 2022 - Present

    • IT Services and IT Consulting
    • 700 & Above Employee
    • Senior Business Operations
      • Jan 2022 - Jun 2022

      - Responsible to manage Enterprise and ISV Merchant Operations- Control and Enhance of end-to-end Merchant Operations processes improvement (Onboarding, Offboarding, Retention, QRIS, UAT, Last Mile Deployment, Asset Management) - Designed Due diligence of planning SOP, SOW, Internal and External Audit- Lead improvement projects with Internal and External stakeholders- Measure SLA, NPS, CSAT metrics- OPEX and CAPEX Budget Planning- Operations demand and capacity Controller- Vendor Performance and Management

    • Merchant Operations & Life Cycle
      • Jan 2021 - Dec 2021

    • Merchant Operations
      • Feb 2020 - Jan 2021

    • Project Manager - Technology and Operations
      • Jul 2019 - Feb 2020

      Daniel as Project Manager responsibilities:- Maintained financial balance keeper- Managed tactical control of project budgets and timelines to keep teams on-task and achieve schedule targets,- Maintained Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives,- Gathered details of the project, defined scopes, allocated resources, and established schedules meeting,- Monitored contracts and service level agreements to identify potential risks and implement mitigation actions to protect the development process from unforeseen delays and costs,- Revenue vs Cost Control & Monitoring,- Demand vs Capacity Monitoring,- Provided insights on mobile apps and website analytics for performance improvement.

    • Thailand
    • Financial Services
    • 1 - 100 Employee
    • Senior Operations Analyst
      • Apr 2018 - Jul 2019

      Daniel as Product Associate for Lazada's Operations System (Web-Based and Mobile Device platform) responsible to Outlining, Developing, defining new ideas and feature, analyzing data, and constantly looking for new ways to improve the SLA : -Productivity, -Customer Satisfaction, -Operations Leadtime Optimization, -System Enhancement,-Internal Audit,-Innovation

    • Operations Analyst
      • Apr 2017 - Mar 2018

    • Trainee
      • Dec 2016 - May 2017

Education

  • Institut Teknologi Bandung
    Master of Business Administration - MBA, Executive Business Leadership
    2019 - 2021
  • Universitas Bina Nusantara (Binus)
    Bachelor's Degree, Information System
    -

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