UX Design Specialist II

• Oct 2023 - Present

UX UI Designer

• Mar 2022 - Jun 2023

Design, maintain, and enhance the organization's premier multiplatform solution, enabling Credit Union members to fully leverage the potential of their financial resources through unparalleled and innovative features. Design, maintain, and enhance the organization's premier multiplatform solution, enabling Credit Union members to fully leverage the potential of their financial resources through unparalleled and innovative features.

Senior Advisor for Multimedia Services, Apple Pay and IOS.

• Feb 2021 - Mar 2022

Deliver exceptional support to apple customers within the multimedia Services for iTunes, IOS, and Apple Pay Support, track and resolve financial-related platform issues. While maintaining correct usage of Apple’s CoreOS backend platform guidelines to support Apple users' store accounts, Adjuntinly advised common and advanced technical issues related to IOS and IpadOS following the organization standards and guidelines for world-class service. Deliver exceptional support to apple customers within the multimedia Services for iTunes, IOS, and Apple Pay Support, track and resolve financial-related platform issues. While maintaining correct usage of Apple’s CoreOS backend platform guidelines to support Apple users' store accounts, Adjuntinly advised common and advanced technical issues related to IOS and IpadOS following the organization standards and guidelines for world-class service.

UX/UI Design apprenticeship

• Jan 2021 - Jul 2021

Create user-centered design solutions for complex features across our diverse projects. Develop concepts, user flows, wireframes, prototypes, and pixel-perfect deliverables based on stakeholder requirements. Design intuitive, innovative, and polished UI that were consistent with the brand and product's existing Ul. Built and maintenance of system libraries, knowing when to leverage or build upon existing components. Help maintain design systems and libraries in conjunction with the broader Product Design Team to ensure visual consistency. Gather and leverage user insights and data to inform UX/UI decisions. Develop multiple concepts and iterate quickly based on feedback from peers, stakeholders, and user testing. Capture and clearly document all states, edge-cases, and path logic for engineering teams. Design with engineering implementation and cross-platform consistency in mind. Work closely with engineers to QA features, providing detailed feedback to ensure UX and visual accuracy. Participate in discovery sessions to uncover Users pain points and opportunities. Show less

Premier Technical Support Advisor — Asurion

• Dec 2019 - Jul 2020

Provide premium support to one of the nation's most extensive Networks while maintaining and following up with the industry standard for software and hardware devices within the Verizon cellular network. Provide premium support to one of the nation's most extensive Networks while maintaining and following up with the industry standard for software and hardware devices within the Verizon cellular network.

Inside Sales Customer Success Representative — ServiceSource

• Jun 2018 - Jul 2019

Manage Portfolio of Clients building a relationship with existing and new customers in order to renew contracts while identifying opportunities for up selling and positioning consumables, tech-support assistance and warranty programs for the Mexican Territory. Manage Portfolio of Clients building a relationship with existing and new customers in order to renew contracts while identifying opportunities for up selling and positioning consumables, tech-support assistance and warranty programs for the Mexican Territory.