Experience

Verve IT

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Technician

  • Jun 2022 - Present

  United States



Modesto City Schools

• United States
• Education Administration Programs
• 500 - 600 Employee

• Computer Technician 2

  • Feb 2017 - Jun 2022

  United States Responsible for ensuring teachers and students are able to do their work using technology seamlessly. Express response time, offering exceptional customer service, building relationships with staff. Ability to use Active Directory, PDQ deploy, SCCM solarwinds, heat ticketing system. Working with vendors to ensure our technologies working correctly and resolve issues so our clients don't have too. Inventory management, sanitization of equipment, assessment of fees, training substitute… Show more Responsible for ensuring teachers and students are able to do their work using technology seamlessly. Express response time, offering exceptional customer service, building relationships with staff. Ability to use Active Directory, PDQ deploy, SCCM solarwinds, heat ticketing system. Working with vendors to ensure our technologies working correctly and resolve issues so our clients don't have too. Inventory management, sanitization of equipment, assessment of fees, training substitute technicians, assessment of substitute technicians. sending equipment out for service. Warehouse management of inventory, organizing deployment/collection of student devices with on-site staff at beginning and end of year. planning summer projects to prepare for the year to come and supporting summer school. Production video management of YouTube's video streams for board meetings. Show less



Twinriversusd

• User Support Technician LVL 3

  • May 2014 - Jan 2017

  BASIC FUNCTION Under direction, troubleshoot and resolve computer software and hardware problems for users: perform complex tasks using computers and attached peripheral equipment; troubleshoot and resolve user-technical operating problems; provide technical direction and assistance in resolving difficult and complex computer operation problems. MAJOR DUTIES AND RESPONSIBILITIES (may include, but not limited to the following) • Receives escalations from Tier I & II User… Show more BASIC FUNCTION Under direction, troubleshoot and resolve computer software and hardware problems for users: perform complex tasks using computers and attached peripheral equipment; troubleshoot and resolve user-technical operating problems; provide technical direction and assistance in resolving difficult and complex computer operation problems. MAJOR DUTIES AND RESPONSIBILITIES (may include, but not limited to the following) • Receives escalations from Tier I & II User Support. • Assist District users with computer and application support for Windows and Macintosh OS systems. • Receive and log requests into the District standardized call tracking system. • Answer user inquiries on how to use specific software, such as graphics, database, printing, word processing, Internet, electronic mail, and operating systems. • Communicate with users to determine cause and source of errors. • Apply knowledge of computer software, hardware, internal procedures, and answer questions to resolve technical problems. • Collaborate with coworkers to research problems and find solutions. • Install, configure, maintain, upgrade and repair microcomputers, software • Determine if source of problems are caused by software or hardware. • Contact software and hardware vendors to request service regarding defective and warranty products. • Use imaging software to create and deploy images to district computers. • Respond to emergencies caused by hardware, software and application program malfunctions. • Perform work related assignments at various District locations. • Write or revise online Knowledge Base articles and procedures. • Test software and hardware to evaluate ease of use conforms to District standards. • Train users on software and hardware on site or in a classroom environment, or recommend outside contractors to provide training. • Utilize remote access as needed to resolve issues. • Diagnose basic Active Directory and TCP/IP Show less



Best Buy

• Retail
• 700 & Above Employee

• "DCI" Supervisor of Repair Agents

  • Apr 2012 - Apr 2014

  Stockton, California Area

• Advaced Repair Agent

  • Oct 2006 - Apr 2014

  Stockton, California Area